Ceva Logistics Hiring for Customer Service Representative I at Mississauga, ON Full Time

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit – we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace – do you Dare to Grow with us?

Do you have the eye of a bold eagle, the concentration of a hunting lioness, the social skills to work and communicate with a team? Well, you may be the Customer Service Representative we are looking for. Your mission will be, under direct supervision of Customer Service Supervisor, interact with customers to obtain appointments for delivery and to provide information in response to inquiries about products and services and to handle and resolve complaints.

WHAT ARE YOU GOING TO DO?

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Obtain Appointments for delivery

• Track/Traces freight movement and follows-up with the customer to ensure freight is received and delivered on time.
• Coordinate pick-ups (phone and email).
• Maintain contact with agents, airlines and stations.
• Provides POD information, as requested.
• Enters shipment data into the system/note pods.
• Other duties as assigned.

WHAT ARE WE LOOKING FOR?

• High School Diploma or greater
• 1 year of job related or industry work experience

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Customer Service Experience

• Administrative and clerical experience an asset

• Knowledge of Canadian geography.

• Must be able to read, write, and communicate fluently in English.

• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.

• Able to express ideas clearly and succinctly both verbally and in writing. Willingly participates, listens and seeks advice of others.

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Able to manage time effectively while placing appropriate emphasis on excellence and speed of response in work performance.

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Abel to demonstrate a clear understanding of expected outcomes.

• Delivers in a timely manner and seeks assistance when necessary.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law). Applicants requiring accommodation are asked to make their needs known in advance.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Job Types: Full-time, Permanent

Work Location: Multiple Locations