CEV MULTIMEDIA LLC Hiring for Customer Success Specialist at Remote Full Time

Job Summary:

The Customer Service Specialist will interact with the company’s customers and internal team by addressing inquiries and resolving issues, generally providing a higher level of customer support for all products and processes.

Supervisory Responsibilities:

• None.

Duties & Responsibilities:

• Interacts with customers via telephone, email, online chat, or video call to provide support and information on products and processes.
• Ensures that appropriate actions are taken to resolve customer issues and concerns quickly.
• Maintains customer accounts, including processing quotes and invoices, as well as recording customer interactions with details of inquiries, concerns, or comments.
• Uses knowledge of a specific product, process, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Excellent communication skills including active listening.
• Skilled at time management and multi-tasking.
• Service-oriented and able to research and resolve customer problems.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, processes, or other area of customer service specialization.

Education & Experience:

• High school diploma or equivalent.
• Customer service experience required.
• Some experience with the product is preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.