Cepheid Hiring for Senior Manager, IT Application Management Services – USA Remote at New York, New York Full Time

This position can be located at Sunnyvale, CA site or USA Remote (50% Travel is expected for Remote)

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The Senior Manager, IT Application Management Services is responsible Vendor and Consulting resource Strategy, Enablement, and Delivery and is expected to own service metrics and operate monthly business reviews.

In this role, you will have the opportunity to

• Manage and grow the vendor strategy related “What, When, How, and Where” so that support delivers the best customer outcome with Scale, Efficiency, and Quality
• Collaborate with partners (internal and external) to drive initiatives related to Customer Adoption, Employee Success, Financial Management, Product Innovation, and Operational Excellence. Lead and manage a team of Vendor Delivery Managers that are distributed globally
• Assist with consolidating delivery and reducing costs while ensuring customer satisfaction
• Meet or exceed core support metrics including but not limited to Customer Experience, Contractual Service Level, and Resolution. Manage delivery financials ensuring adherence to set budget
• Establish active relationships with Vendors and third-party providers, internal IT leaders and cross functional peers. Act as a trusted advisor to ensure all IT leaders can make confident decisions about the selection of resources within their units and across the enterprise. Participate in and contribute to the assessment of external technology resources, and internal technology capabilities required to achieve desired competitive positioning

The essential requirements of the job include

• Master’s degree or equivalent (MBA, MIS or equivalent)
• Eight (8)+ years managing, IT Applications including global delivery models, multiple vendors and/or business process outsourcing teams and eight (8)+ years of people and organizational management and working within Customer Support and/or Success organizations
• 3+ years of experience in a SaaS related field
• Experience in a consulting or advising capacity with a technology provider
• Experience building, implementing, and monitoring Global Customer Support methodologies, processes, and policies that create actionable deliverables that support strategic goals
• Travel up to 50%

Cepheid, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible. If you’ve ever wondered what’s within you, there’s no better time to find out. #LI-Remote

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.