Cemen Tech Hiring for Customer Service Representative at Indianola, IA Full Time

The Customer Service Representative (CSR) serves as the key customer / dealer representative and the initial point of contact for customer inquiries and requests. The main responsibility of the CSR is to provide best in class customer service from the point of initial contact until successful fulfillment of the inquiries and requests. After completion, the CSR will conduct customer follow-up’s to determine if there were any issues or shortfalls throughout the process and provide feedback on the relevant function, recording any suggestions for improvements.

• Receive and process customer and dealers requests including parts requests, quotations, orders, returns, deliveries and price inquiries in a timely and efficient manner.
• Understanding the customer needs and urgency to be able to direct the support required efficiently.
• Manage customer expectations with regards to parts delivery from time of quote to proof of delivery.
• Communicate with supply chain and manufacturing on availability, delivery dates or other important matters related to parts delivery.
• Plan and prepare parts packages for rebuilds, retrofits and other service activities.
• Follows up on all outstanding quotations and processes order confirmations from customers and dealers.
• Ability to transpose information from one source to another, organization and submit information for warranty claims.
• Escalate unresolved customer or dealer concerns to manager and/or Director of Customer Service

• College education in business or administration preferred.
• 2-3 years of customer service background preferred.
• Experience of using an ERP, CRM or Service Management Systems is required.
• Proficient computer skills including Word, Excel, and PowerPoint.
• Knowledge of customer service processes and ideally worked in an OEM Service environment. Is preferred.
• Must understand basic mechanical, hydraulic, pneumatic and electrical terminology.
• Bilingual in Spanish is preferred but not required.

Apply today to become a part of the Cemen Tech Experience

We are changing the industry and peoples’ lives every day. Come be a part of something exceptional.

Cemen Tech, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with Cemen Tech, Inc.

**Only qualified candidates will be contacted to move to the next step of the hiring process. Unfortunately, Cemen Tech will not sponsor applicants for work visas.**

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