CE Broker & EverCheck Hiring for Customer Support Specialist at Remote Full Time

CE Broker is modernizing how professionals, their employers, regulators, and associations work better together. For over 20 years, CE Broker has propelled the progress of millions of licensed, certified, and registered professionals through our full-lifecycle continuing education management. In partnership with regulatory agencies and powered by industry-leading technology, EverCheck, a CE Broker product, delivers the most trusted and comprehensive technology solutions that simplify total professional compliance for both employers and employees.

We power professionals. Learn more at cebroker.com and evercheck.com

This is a remote, contract-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it’s meaningful work with a real impact – assisting licensed professionals to track their continuing education needed for license renewal! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11 am – 8 pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $18 per hour and aligns with an employee’s experience level and geographic area.

Check out your future coworkers at CE Broker’s Instagram page!

Responsibilities include:

• Primarily assisting customers via inbound phone calls

• Provide delightful customer service through casual, unscripted conversations

• Answering customer emails to the general support inbox

• Provide customer feedback and data to internal teams across the company

• Maintain detailed product knowledge to engage in consumer education and support sales efforts

• Write internal documentation and tutorials

We’re looking for someone who…

• Has 2+ years of previous contact center experience with a track record of success handling online chats and email

• Writes in a clear and concise manner

• Enjoys teaching others and explaining technical concepts

• Has patience to listen and grasp what customers are trying to accomplish

• Knows how to communicate and help in a friendly, professional manner

• Is a continuous learner, proactively pursues growth and learning

• Pays high attention to detail

• Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.

• Holds an Associate degree or higher (preferred)

• Has ongoing access to a quiet workspace to conduct professional business.

• Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.

Benefits and Perks for CE Broker employees include but are not limited to:

• Awarded one of BuiltIn’s 2023 Best Place to Work and 7 years running by Outside Magazine!

• Professional development allowance to help you grow in the ways that mean the most to you.

• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent.

• 401K with company matching, as well as financial planning education and resources.

• Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.

• We’re committed to sustainability and are putting our vision into action.

• Wellness benefits – we’ll help you pay for fitness endeavors and organic produce delivery services.

• Check us out for yourself at our jobs page or our CE Broker Culture and EverCheck Culture Instagram accounts.

We are an equal opportunity employer and value diversity at CE Broker and EverCheck. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.