What you’ll do:
Participate in customer-facing and internal projects, assisting or leading the technical engineering and operationalization of data protection solutions
Architect, engineer, and implement partial and/or complete data protection solutions using a variety of assessment tools and technologies
Troubleshoot performance, redundancy, configuration, and incidents to resolution
Assist and/or implement customer change requests
Escalation to the vendor support, when required, to resolve customer concerns
Cross-train and document new solutions, tools, and practices to team members, to the operations team, and other groups
Conduct new product/service evaluations for internal publication to management for adoption
Stay apprised of recent developments in the data protection space; assist in determining how and when those would affect and/or improve our architecture
Follow the latest industry trends, practices, and ideas through training, certifications, conferences, and research
Perform documentation work (internal/external) for project compliance and transition to managed services
What you need to succeed:Must-have:
Experience in Technical Support and backup and recovery
5+ years experience working with Commvault Data Protection Software
Experience with backup to cloud destinations like Azure or AWS
Experience with various forms of enterprise data storage
Strong problem-solving and attention to detail
Good analytical and troubleshooting skills
Nice-to-have:
Experience as a consultant or equivalent role
Applied knowledge and understanding of basic network infrastructure and connectivity
Certifications in relevant technologies in networking or disaster recovery products would be an asset
Work experience with any other backup and recovery software
Linux/Unix/Windows/Solaris administration skills
Working experience (or knowledge) with data replication and disaster recoveries services such as Zerto, Commvault Live Sync, and Azure Site Recovery
Who we are:
CDW is a leading technology solutions provider to business, government, education, and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.
The well-being of our employees is essential to us. CDW offers a comprehensive benefits package, which includes health, dental and vision coverage, coworker stock purchase program, paid vacation time and sick days, RRSP/DPSP and DPSP match, tuition reimbursement, coworker discounts, and other generous perks.
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