Skills

Microsoft Office
Data entry
Communication skills

Benefits

Casual dress
Extended health care
Dental care
Vision care
Life insurance

Come join the C&D Team as an On Boarding Representative!

Job Description
Position Title: On Boarding Representative

Department: Sales

Type of Position: Full-Time, Permanent

Office Location: Surrey, BC

About the position:

As an On Boarding Representative, you will be part of a team that delivers exceptional customer service to all our clients; large or small and be a champion for our 30-30 Service Standard.

Our team achieves this by acting as client advocates and work with internal departments to ensure that client needs are understood and satisfied. They may assist with making sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience.

ESSENTIAL RESPONSIBILITIES

Hours of Work: Mon-Friday 6:00 am – 5:00 pm (flexible)

Communicating with clients to understand their needs and explain product value.

Prospecting and telephone marketing for new prospect clients

Building relationships with clients based on trust and respect.

Collaborating with internal departments to facilitate client need fulfillment.

Collecting and analyzing data to learn more about consumer behavior.

Keeping accurate records pertaining to customers’ needs and shipments.

Maintaining updated knowledge of company products and services.

Resolving complaints and preventing additional issues by improving processes.

Identifying industry trends.

Acting as a client advocate with a focus on improving the buyer experience.

Liaise with other departments such as Operations, Tracking and Customer Service, and Accounting to resolve outstanding issues.

Other duties as assigned.

Requirements for the role:

Attention to detail, accurate data entry and proofing skills.

Ability to thrive in a fast-paced, high-energy, sales environment.

Above all you will always represent C&D Logistics and yourself in a professional and honest manner

Self-disciplined, organized, and ambitious.

Ability to consistently hit team and individual daily and monthly objectives.

Resilience, perseverance, and the ability to overcome objections is a must.

Excellent Phone manner

Positive and energetic attitude with good interpersonal and communication skills

Proficiency with Microsoft Office based applications and knowledge of CRM’s an asset.

Good interpersonal and communication skills and the ability to work effectively in a fast-paced environment.

Exceptional verbal and written communication skills.

Ability to collect, track, and analyze large amounts of data.

Adaptability and strong problem-solving skills.

Excellent active listening skills.

Ability to build rapport and collaborate with others within the company and externally.

Proficiency with Microsoft Office based applications and knowledge of CRM’s an asset.

Job Types: Full-time, Permanent

Salary: $45,000.00-$55,000.00 per year

Benefits:

Casual dress
Dental care
Extended health care
Life insurance
Vision care

Schedule:

8 hour shift

Work Location: One location

Apply Now

C&D Logistics LTD. is Looking for Onboarding Executive Full Time

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C&D Logistics LTD. is Looking for Onboarding Executive Full Time

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