CCMSI Hiring for Account Manager Full Time

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  Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm.
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  Career development: CCMSI offers robust internships and internal training programs for advancement within our organization.
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  Benefits: Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP.
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  Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads.

Responsibilities:

• Determine client goals and objectives. Meet with client both formally and informally, as necessary. Maintain key business relationships with clients and other organizations as appropriate.
• Establish, implement and monitor policies and procedures required to satisfy clients goals and objectives.
• Manage all aspects of the Client Service Team operation and provide a focal point for accountability for the success and CCMSI’s service responsibilities to the client.
• Direct all activities necessary to achieve client’s goals and objectives including marketing, accounting, underwriting, claims administration, loss control, excess, etc.
• Monitor and analyze program financial statements. Recommend and implement changes and enhancement to financial management of the client.
• Provide high-level financial, operational and risk management analyses and develop recommendations to the client.
• Supervise the activities of Program Coordinators, Claim Supervisors, Claim Representatives, Loss Control Representatives, Accountants and Account Executives.
• Identify, develop and implement necessary information systems.
• Develop financial projections for the client.
• Develop and monitor team budget (CCMSI budget).
• Coordinate marketing and lead generation activities, as appropriate.
• Direct educational activities to ensure professional development of team members.
• Under direct supervision of Regional Operations Manager, responsible for negotiation of Client Service contracts.
• Performs other duties as assigned.

Qualifications:

• Excellent verbal and written communication and interpersonal skills required.
• Ability to handle multiple priorities with proven proficiency.
• Must have organizational skills and be detail oriented.
• Demonstrated ability to function as a team leader in a Client Service Team organization. Proven supervisory or project supervision experience.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

• Work requires the ability to sit or stand up to 7.5 or more hours at a time
• Work requires sufficient auditory and visual acuity to interact with others
• Work requires the ability to travel