CCI Health Services Hiring for Patient Scheduling Specialist at Silver Spring, MD Full Time

CCI Health Services is a 50-year-old Federally Qualified Health Center is a diverse and inclusive workplace that serves 60,000 medical patients and Women Infant’s & Children (WIC) participants in Montgomery and Prince George’s Counties. As a 501(c)3 non-profit, CCI is committed to providing high-quality, affordable primary healthcare to every patient across all life stages. Visit

We are an approved FQHC for the NHSC loan repayment program (with an HRSA score of 19).**NHSC Student Loan Repayment Program recognizes CCI Health Services as an approved FQHC participant. Learn more:

Description:

Use your customer service skills to make a difference!

Schedule: Monday – Friday, 8:00 – 4:30 pm; No weekends!

Who would enjoy working with us? Someone who…

• Enjoys working in a fast-paced and diverse environment!
• Has a passion for helping people.
• Is adaptable to changes.
• Has a positive attitude.
• Can multitask in an engaging, team-oriented environment.
• Loves customer service!

As a Communications Specialist, you’ll:

• Answer incoming calls at our Scheduling Center in our Support Center.
• Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines.
• Transfer calls to the health centers according to protocol.
• Maintain cultural sensitivity when dealing with customers and coworkers.
• Act as a team player in all work situations.
• Always consider “what is the right thing?” when making a decision.
• Look for ways to improve job quality and create a fun work atmosphere.
• Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge.
• Respond to emails professionally and in a timely manner.

What we’re looking for:

• High School diploma or GED required.
• One year phone service preferred.
• Customer service experience required.
• Strong telephone etiquette and excellent keyboard skills.
• Excellent ability to quickly grasp complex guidelines, protocols and rules for scheduling and managing patients.

Other Requirements

• COVID-19 Vaccine & Booster (Required) Religious or Medical Exemptions available via application process.

Why work at CCI?

• Extensive benefits plan
• Generous PTO Plan
• 403B Retirement Plan + Employer match up to 4%
• Tuition Reimbursement
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under the Federal Tort Claims Act.

Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.

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