CBRE Hiring for Front of House Receptionist Full Time

LONDON & SOUTH EAST

Front of House Receptionist
Role Purpose
The Front of House Receptionist will be expected to Manage him or herself with all aspects of operational, compliance and front of house duties associated within this position.

This is a key appointment for our client and will require the individual to have good communication and organisation skills as well as take initiative.
A 7 Star Mindset

• A key element of this role is the ability to make every moment matter, which supports the delivery of a world class, seven-star client experience. To us this means;
• Treating people, the way they want to be treated
• Having a concierge approach to guests
• Energy is contagious
• Every day holds new opportunities to shine and show up
• Mindset and attitude are everything
• Become a master at managing your tasks
• Resolving issues before they become problems
• You don’t need a title in order to lead
• A purposeful personalisation when serving guests is where the magic happens

Key Responsibilities

• To play a key, pivotal role in developing and designing the SOP and BAU practices set out in our SLA to ensure we can deliver an exceptional guest experience to all colleagues and guests visiting the building.
• Complete RTW interviews with the team (where appropriate)
• Support the monthly compiling and to attend meetings where needed
• Ensure smooth and streamlined working relationship and outstanding service at all times
• To be admin support and fully conversant with the Guest Booking system and Check-in procedures including back up s for when the system may go down
• Become an SME of all FOH operating systems and processes
• Use operational knowledge of the reception to provide swift resolution to any challenges experienced by guests or colleagues
• Communicate with FM team around holidays provide operational cover as required to ensure no gaps in service
• Maintain personal awareness of all site and team protocols, embracing and implementing new procedures swiftly when received from Senior Management
• Managing all communications methods and responding to them in a timely manner
• Have an extensive knowledge of the local area (restaurants / travel / hotels) to ensure you can provide the tenants and their guests with exceptional service.
• Understand, anticipate and exceeds customer needs while building effective relationships and utilising moments of truth and capturing these for the monthly
• Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship
• Run s as required and produce any documentation regarding FoH Services operation as per the management requirements
• To gain a detailed knowledge of the buildings systems – Envio, BMS, IT, Access Control, enabling you to issues and arrange any repairs in a timely manner.
• The Management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets
• Ensuring business policies and processes are effectively communicated and implemented within the contract
• Ensure the provision of healthy and safe working conditions and that both clients and company health and safety policy and process is effectively implemented across both CBRE services and sub-contractors’ activities and are regularly reviewed
• Management of multi-disciplinary teams of staff including Engineering, Front of House, Cleaning and Security
• Working with other operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts
• Responsible for overseeing and managing all aspects of HR and recruitment
• Attending ad-hoc and regular CBRE and Client meetings
• Ensuring that compliance documents and contract logbooks are fully up to date and audit ready
• Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed
• Ensuring eLearning is completed and fully up to date for yourself and line s
• Manage holiday, sickness, maintaining the correct and required staff level across the delivery
• Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts
• Promoting and maintaining the core values of CBRE
• Ensuring business policies and processes are effectively communicated and implemented within the team
• Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place
• Maintain CBRE notice boards and communications on site

Person Specification/Requirements

• Demonstrable experience in a Front of House / Receptionist role
• Strong organisational and communication skills with the ability to prioritise workloads
• Preferential experience of property and/or facilities management within a high end / boutique environment
• Experience of contractor management (property maintenance, facilities management, cleaning/security services) in a multi-site environment

Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Job Types: Full-time, Permanent

Salary: £32,000.00-£34,000.00 per year

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• West End, Greater London: reliably commute or plan to relocate before starting work (required)

Work Location: One location