CAYA Health Centre is Looking for Medical Office Assistant Full Time

Who we are:

Located centrally in City Square Shopping Centre (Cambie & West 12th), CAYA Health Centre is a new multidisciplinary clinic that specializes in women & gender-diverse peoples’ health. We strive to provide comprehensive care to people who have traditionally been underserved in health care; a place where people could feel safe and respected regardless of their race, ethnicity, gender, sex, presentation, or sexual orientation. CAYA Health Centre offers well-rounded care by medical practitioners and allied health professionals all under one roof, including psychology & counselling, dietitian & nutrition counselling, physiotherapy, pelvic floor physiotherapy, massage therapy, and medical services. Our clinic has 2 private therapy offices, 2 large private physiotherapy rooms, 1 private RMT room, 2 treatment rooms, a lunch room, and a lobby area for clients.

Job description:

The Medical Office Assistant is responsible for providing a knowledgeable, professional and friendly experience for all clients, and providing administrative support to our doctors and clinicians. Key responsibilities include but are not limited to:

• Greeting and interacting with patients over the phone and in person.
• Collecting personal information from patients and entering it in the EMR system (Accuro).
• Help the doctor with their billings as needed.
• Operating the phones and responding to emails sent to the office.
• Scheduling appointments for patients.
• Validating patients’ payment methods.
• Updating patients’ health records.
• Billing and Processing payments.
• Ensuring clinic cleanliness.
• Maintaining detailed confidential client records.
• Liaising with third party insurers.
• Other administrative and front desk duties as needed.

Position Requirements

• Knowledge of EMR systems, especially Accuro.
• Excellent communication skills.
• Excellent organizational skills and the ability to multitask.
• Excellent administrative and interpersonal skills.
• Exceptional attention to detail and accuracy.
• Ability to work independently and also in a small collaborative team environment.
• Ability to address patient concerns and challenges with compassion and resilience.
• Ability to handle sensitive patient information with confidentiality and discretion.

Education & Experience:

• Medical Office Assistant training from VCC (or comparable training)
• Minimum of 1 years of administrative experience in the healthcare environment is preferred.
• Be proficient with computers systems (Accuro and JaneApp).
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Qualifications:

• Be able to multitask in a fast-paced environment and be able to work well on their own.
• Be personable, professional & attentive to detail.
• Be reliable, trustworthy and hard-working.

We thank everyone who applies; however, only those selected for an interview will be contacted.

Job Types: Full-time, Part-time
Part-time hours: 20-40 per week

Salary: $20.00-$25.00 per hour

Benefits:

• Casual dress
• Company events
• Flexible schedule
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• VANCOUVER, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: One location