Cats Protection Hiring for Contact Centre Advisor Full Time

We are currently recruiting for 2 enthusiastic and customer focused individuals to join our team as Contact Centre Advisor’s. You will join us working 35 hours per week and in return you will receive a competitive salary of up to £25,765.62 per annum plus excellent benefits.

Please note, this role can be based either remotely in the UK with occasional travel to our National Cat Centre in East Sussex, or from our National Cat Centre if the successful candidate lives within a commutable distance.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2021 we helped 137,000 cats and kittens. That’s the equivalent of around 375 cats a day!

The Contact Centre is part of the wider Cats Protection Marketing and Income Generation. We answer queries from members of the public through our multiple contact channels; telephone, email, website and social media. We also work with and support a number of our nationwide Branches with their call handling. On average, the Contact Centre respond to over 100,000 contacts each year, helping thousands of cats, their owners and members of the public. We aspire to provide a great customer service to all those who contact us.

Responsibilities of our Contact Centre Advisor:

As a Contact Centre Advisor, you will respond to all our incoming enquiries across all communication channels. You will be the first port of call for enquiries coming into the Contact Centre from members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

What we’re looking for in our Contact Centre Advisor:

• Experience of working within a Contact Centre or customer support role
• Experience of working across multiple communication channels
• Excellent telephone manner with superior listening, verbal, and written communication skills
• Ability to work within a framework or guidelines and processed
• Experience using Microsoft Office including Word, Excel and Outlook

What we can offer you:

• salary of up to £25,765.62 per annum plus excellent benefits
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits
• Employee Assistance Programme
• and more

Join us as our Contact Centre Advisor and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Please note applications which are received after the closing date may not be responded to.

Closing date: 16th February 2023

Virtual interview date: 21st & 2rd February 2023

Applications may close before the deadline, so please apply early to avoid disappointment.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

You may be subject to a criminal record check if required for the role.