Caterpillar To Butterflies Daycare Hiring for Customer Support Specialist at Remote Full Time

Job Description: Customer Support Representative at Style.Re

Position Overview:

Style.Re is seeking a dedicated and empathetic Customer Support Representative to provide exceptional assistance to our users. As a Customer Support Representative, you will play a crucial role in ensuring user satisfaction by addressing inquiries, resolving issues, and providing information about our fashion technology platform. Your strong communication skills and customer-centric approach will contribute to creating a positive user experience.

**Key Responsibilities:**

– **User Interaction:** Interact with users via various channels (email, chat, phone) to provide timely and accurate responses to their inquiries.

– **Issue Resolution:** Troubleshoot user concerns, resolve technical issues, and provide effective solutions in a professional manner.

– **Product Knowledge:** Acquire in-depth knowledge of the Style.Re platform to assist users with their questions and provide guidance.

– **Order Assistance:** Assist users with order-related inquiries, including tracking, delivery, returns, and refunds.

– **User Education:** Educate users about our platform’s features, services, and benefits to enhance their overall experience.

– **Problem Escalation:** Escalate complex issues to the appropriate departments for resolution and follow up to ensure timely resolution.

– **Feedback Collection:** Gather user feedback and insights to help improve our platform and services.

– **Documentation:** Maintain accurate and organized records of user interactions, inquiries, and resolutions.

– **User Empowerment:** Provide guidance to users on using our platform effectively and navigating any challenges.

**Qualifications:**

– High school diploma or equivalent. Bachelor’s degree in a related field is a plus.

– Proven experience (X years) in customer support or a related role, preferably in a tech startup or e-commerce environment.

– Excellent verbal and written communication skills.

– Empathetic and patient demeanor when interacting with users.

– Strong problem-solving and critical-thinking skills.

– Ability to handle multiple inquiries and tasks simultaneously.

– Proficiency in using customer support software and tools.

– Familiarity with fashion technology and e-commerce platforms is advantageous.

– Availability to work flexible hours, including weekends and holidays.

– Positive attitude and a commitment to delivering exceptional customer service.

**Benefits:**

– Competitive compensation package and opportunities for professional growth.

– Work in a dynamic and innovative fashion technology company.

– Collaborative and inclusive work environment.

– Health and wellness benefits package.

– Play a vital role in ensuring user satisfaction and shaping the success of Style.Re.

If you are a customer-focused professional with excellent communication skills and a passion for delivering outstanding support, we encourage you to apply and become an integral part of our Style.Re team.

Job Types: Part-time, Contract, Temporary

Pay: $1.00 – $2.00 per hour

Experience level:

• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote