Castlefield Recruitment Hiring for IT Service Desk Analyst Job at Leeds, England Full Time

Castlefield Recruitment are currently recruiting a Service Desk Analyst to join an expanding organisation in Leeds. The role will have the option to be hybrid, with some office working required. The role will be for 3 months with opportunities for extension.

The Role:

· Provide 1st and 2nd line support across a range of end user devices, including changing passwords, troubleshooting and setting up new users

· Utilise knowledge of software such as Windows, Active Directory and O365 as well as hardware such end user devices

· Maintain and update IT asset records, keeping note of any additions and disposals

· Ensure support documentation is maintained for all fault fixes and requests

· Ensure risks are identified and managed within IT applications

· Work as a part of the service desk rota system, taking user support calls and investigating issues, promoting a customer and performance focused culture

· Implement solutions to issues, and escalate these issues to 2nd line when required

The Person:

· Utilise knowledge of software such as Windows, Active Directory and O365 as well as hardware such end user devices

· Ability to present technology and solutions in a clear and concise manner to audiences

· High levels of personable communication and customer service

· Experienced in IT Sector

Job Types: Full-time, Temporary contract
Contract length: 3 months

Salary: £110.00 per day

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Leeds

Reference ID: AW/16193