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About The Position
At Central Arizona Shelter Services (CASS), we believe everyone deserves dignity, stability, and a path forward. We’re looking for a compassionate, driven, and solution-focused Case Manager to work directly with individuals experiencing homelessness, helping them build stability, access resources, and move toward permanent housing. If you’re someone who believes in meeting people where they are — and walking beside them as they rebuild — this role was made for you. In this role, you’ll serve as a guide, advocate, and connector for individuals navigating complex life transitions. You’ll conduct in-depth client assessments and program orientations, build individualized, client-centered case plans based on strengths and goals, and connect clients to housing providers and community resources. You will also assist with benefits applications, identification documents, healthcare access, and transportation, and support job readiness efforts including resumes, applications, and employment referrals. Additionally, you will help clients complete housing and service paperwork, advocate for clients and ensure their voices are central to planning, and transport clients to critical appointments when needed. You’ll meet regularly with clients, monitor progress, and adjust plans as needed to ensure forward movement toward housing stability and self-sufficiency. You’ll also review case notes daily to maintain continuity of care, enter client data into HMIS accurately and timely, provide “success stories” highlighting positive client outcomes, collaborate with internal departments and partner agencies, participate in team meetings, trainings, and outreach events, and escalate urgent concerns to leadership when necessary. Every housing placement, benefit approval, or employment milestone represents real progress — and you’ll help make that happen.
Requirements
- Associate degree in social or behavioral science or related field, or an equivalent combination of education and experience directly related to human services
- Strong knowledge of community resources
- Possess or have the ability to obtain a State of Arizona Level One Fingerprint Clearance Card
- Intermediate to advanced proficiency in Word, Excel and Outlook; highly accurate data entry skills
- Arizona Driver’s License and a clean driving record for the last 3 years free of traffic/moving violations, suspensions and/or revocations
- Must pass Behind-the-wheel certification within 3 days of employment
- CPR-First Aid certification within 90 days of employment
- Naloxone (Narcan) training within 90 days of employment
Nice To Haves
- Experience in case management, social services, housing navigation, or behavioral health is strongly preferred
- Bachelor’s degree in social or behavioral science or related field, or an equivalent combination of education and experience directly related to human services
- Bilingual in English and Spanish
Responsibilities
- Conduct in-depth client assessments and program orientations
- Build individualized, client-centered case plans based on strengths and goals
- Connect clients to housing providers and community resources
- Assist with benefits applications, identification documents, healthcare access, and transportation
- Support job readiness efforts including resumes, applications, and employment referrals
- Help clients complete housing and service paperwork
- Advocate for clients and ensure their voices are central to planning
- Transport clients to critical appointments when needed
- Meet regularly with clients, monitor progress, and adjust plans as needed to ensure forward movement toward housing stability and self-sufficiency
- Review case notes daily to maintain continuity of care
- Enter client data into HMIS accurately and timely
- Provide “success stories” highlighting positive client outcomes
- Collaborate with internal departments and partner agencies
- Participate in team meetings, trainings, and outreach events
- Escalate urgent concerns to leadership when necessary
Benefits
- Every case plan completed, every barrier removed, and every client who secures housing represents hope restored.
