Cascades Hiring for Senior CSR at Vaughan, ON Full Time

The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You are responsible for entering orders, documenting records, resolving problems, and following policies and procedures. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions and guarantee their satisfaction

Individual responsibilities

Accountable

Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier

Follow up on the order or need, from handling to delivery or conclusion

Responsible

Perform real-time order entry and apply customer service procedures and standards

Document your customer or supplier files based on customer service processes and business rules

Create and maintain professional relationships with your customers and business partners

Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary

Validate the status of orders or material supplies and communicate it to customers or suppliers

Place orders according to customer consignment and replenishment inventory levels

Apply discounts and surcharges as required

Inform stakeholders in cases of changes in orders

Ensure the accuracy of prices and order data, or customer or supplier material supply in the system

Update customer on inventory status, delivery dates and other specific material order or supply requirements.

Manage backorder processing, in accordance with guidelines

Create returns

Experiences and strengths

DEC (college diploma) in administration and/or operations management or equivalent experience

2 to 5 years of relevant experience in a manufacturing sector

Proficiency with various computer tools including Microsoft Office and SAP

Collaborative spirit needed to work closely with all team members

Customer-centric approach and excellent communication and listening skills

Ability to adapt quickly

Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment

Ability to multi-task and provide multi-service support (phone, email, online systems)

Why work at Cascades

Great Benefits Package

Weekly Pay

RRSP program

Competitive Compensation packages

wonderful company culture

lots of career development opportunities

PPE Allowance

Profit Sharing

#revealyourpotential #LifeAtCascades

Cascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.

About Cascades

Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.

Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe.

Job Segment: Customer Service Representative, ERP, Supply, SAP, Customer Service, Technology, Operations