Cascade Lodge Hiring for Innkeeper/Housekeeping Manager at Lutsen, Minnesota Full Time

Looking for a seasoned innkeeper/housekeeping manger.  End of season/year bonuses, paid time off (two weeks per year). Free private housing;1 bedroom apartment with full kitchen, bathroom, and living room included with this position ($1,200/month value). 

Summary:

Oversees and coordinates daily operations of Cascade Lodge to ensure highest standards for cleanliness, product quality, and guest service. The ideal candidate will be positive, energetic and knowledgeable of lodging operations. Must be hands on in all aspects of the day to day operation with the focus on excellent customer service and exceptional guest experience. Must have flexible schedule and able to work evenings, weekends and holidays.

Duties:

• Ensures that all areas of the property are properly cleaned and ready for guests’ arrival. 
• Anticipates and assesses guests’ needs and responds in a courteous and professional manner. Serves as night MOD/caretaker, answers phone calls, and assists guests with minor issues after business hours.  
• Plans for, makes orders, and keeps accurate inventory of housekeeping supplies.
• Monitors and maintains a proper inventory of all supplies; cleaning, linen, guest toiletries, etc. 
• Ensures housekeeping supplies are well maintained. 
• Manages and assists in all housekeeping duties, housekeeping duties are part of this job.
• Responds to emails, answers phone calls, monitors, and manages reservations, front desk shifts are part of this job. 
• Works with the front desk team on matters pertaining to guest reservations, front desk shifts are part of this job.
• Keeps accurate maintenance logs, promptly reports major maintenance issues to the maintenance technician. 
• Inspects rooms and all common areas on a daily basis and promptly addresses any and all issues that may be present. 
• Re-stocks retail area, manages retail sales.
• Develops, implements, and maintains deep cleaning schedules. 
• Manages expenses within approved budget constraints. 
• Prepares accurate and timely reports as required. 
• Trains, supervises, motivates, and develops housekeeping staff when necessary and manages workflow. 
• Provides day-to-day guidance and oversight of the team; actively works to promote and recognize performance.
• Keeps up to date on overall activities, identifying problem areas, and taking corrective actions. 
• The Innkeeper may also have marketing responsibilities online, via phone, and in person.
• Performs other related duties as assigned by management. 

QUALIFICATIONS: 

• Must have a valid driver’s license. 
• 2+ years related experience or equivalent
• Demonstrated proficiency in supervising and motivating employees
• Commitment to excellence and high standards • Ability to work with all levels of management and subordinates 
• Strong organizational, problem-solving, and analytical skills 
• Ability to manage priorities and workflow 
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm 
• Ability to work independently and as a member of various teams 
• Proven ability to handle multiple projects and meet deadlines 
• Strong interpersonal skills • Ability to deal effectively with a diversity of individuals at all organizational levels 
• Good judgement with the ability to make timely and sound decisions 
• Ability to understand any and all safety requirements and cautions 
• Ability to perform the physical labor necessary 
   

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

• Continually required to stand 
• Frequently required to walk 
• Frequently required to utilize hand and finger dexterity 
• Frequently required to climb, balance, bend, stoop, kneel or crawl 
• Frequently required to talk or hear 
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard 
• Frequently required to lift/push/carry items up to 30 pounds 
• Frequently work on their feet for 3-4 hours before a break
• Frequently exposed to outside weather conditions 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.