Cartology – Part of the Woolworths Group Hiring for Support Analyst at Sydney, New South Wales, Australia Full Time

Cartology is one of Australia’s leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop ing to help FMCG brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers.

Cartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways.

Be nothing but yourself in a culture that is inclusive and innovative. Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the Woolworths Group.

Your career with Cartology will give you a great sense of achievement through work that is both challenging and rewarding.

• Full time, Permanent opportunity
• Sydney – Hybrid working
• Exciting opportunity to work for one of Australia’s retail media pioneers

We are currently in a scale-up phase with significant further growth ahead, Cartology leverages the best of the Woolworths group expertise while creating its own distinct offering and culture.

The support analyst is responsible for managing the daily operations of the Support Help Desk, diagnosing issues, organising site visits and managing technicians, representing the team to other stakeholders and helping to ensure that the service desk is constantly developing and improving. You will have good interpersonal skills, organisation skills and technical linux configuration and scripting skills to help support our 10k devices in the field.

What You’ll Experience

• Develop your career in an organisation that gives you the time and space to think creatively and strategically
• Feel supported and empowered by your leaders
• A truly unique opportunity to be involved in creating, shaping and leading the new retail media industry.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

What You’ll Do

• Asset Management of Cartology DOOH (Digital Out of Home) inventory including over 10K devices in the field.
• Respond to user ed issues and automated alerting tools for issues related to Cartology advertising network
• Perform remote troubleshooting and coordination of on site technicians
• Organise hardware for installations, repair and maintenance
• Generate documentation of information gathered with technicians and findings
• Effectively manage service desk tools ensuring all processes are thoroughly documented
• Training and onboarding technicians.
• Escalate, if needed, unresolved problems to a higher levels of support

What You’ll Bring

• Excellent troubleshooting and analytical skills.
• Linux (Ubuntu preferred) skills – systemd, networking, xrand/display configuration
• Proficient in using service desk tools and related technologies.
• Effective communication and collaboration skills.
• Ability to thrive in a fast-paced and dynamic work environment.

Endless possibilities with Woolworths Group
We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’
Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #work180.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.