Cars and Credit Master Hiring for Skip Tracer/Mid-Range Collector – Remote Job at Sherman, TX Full Time

About us:

Cars and Credit Master is a people-centered and fast-growing finance company! We are a buy-here-pay-here company, and our goal is to be the #1 dealership and finance company with our customers. We know the best way to achieve this goal is by offering our customers fast and friendly service with best-in-class financing. Our customers are at the center of our mission, and we want to ally with people who have less than ideal credit in their journey towards better credit and better lives. For us, every customer deserves the opportunity to have transportation, financing, and service that is exceptional.

We are equally dedicated to our employees! With great employees, we can achieve anything. Our most successful employees have a strong ownership mentality and are excited to be a part of progress, for themselves and the company! We work hard to support our employees’ growth, both inside and outside of the company because we are committed to their success.

Are you ready to join the team? Check out the opportunity and apply if you’re ready to make a meaningful impact in people’s lives! Our hiring team is focused on supportive communication, and we’ll guide your process the whole way. If you’re a good match, our hiring team will reach out for a chat, and they’ll pass your information along to the hiring manager, who will schedule an in-person interview. In the meantime, you’ll receive an invitation to complete a quick personality assessment that we all can use to drive your growth in the company! We’re excited to grow, and we hope you’re excited to grow with us!

Your Role:

Our Account Managers drive our customer support team. They guide customers to bring their accounts current and keep their accounts current by educating them on the benefits and realities of vehicle ownership. The account manager has a great opportunity to have ownership and reduce risk for the company by establishing strong relationships with customers and helping to develop a great team. Part of the role includes the freedom to negotiate with customers in order to come to a solution that works for everyone. We value collaboration with our account managers and encourage voices to be heard when thinking about improvements that can be made to the process, the customer experience, and company.

What makes us right for you:

• Culture: drive your career with a culture focused on autonomy and growth
• Medical, Dental, and Vision: we pay a healthy amount of your premiums to keep your cost low
• Paid Time Off: generous paid time off in addition to paid holiday, so you can be at your best
• Benefits: 401(k) plan with company match, company-paid life insurance, voluntary short-term and long-term disability insurance
• Lucrative bonus potential

What it boils down to:

• Works and completes skip-tracing for mid-range collections
• Receives inbound and makes outbound calls, web chats, or instant text messages in order to manage and reduce delinquency on customer accounts
• Monitor and evaluate customer accounts assigned to you and find solutions for past due accounts
• Collect payments and account maintenance to achieve department standards
• Meet required efficiency metrics and performance expectation
• Provide a good customer experience by helping customers through difficult times and offering solutions
• Identify operational issues and suggest improvements
• Work with other Account Managers to ensure an effective and cohesive team
• Secure payments through online payment systems and MoneyGram
• Continually organize and rebalance your workload to achieve optimum efficiency and time management
• Other duties as required

Desired Skills/Abilities:

• Experience using Dealer Socket IDMS or FEX
• Bilingual English and Spanish
• Understanding of collection and recovery laws and regulations

Our most successful employees are…

• Persuasive communicators – Communicates information in a way that convinces people to agree to a solution. Considers their audience and tailors their message, with honesty, in order to coax people into action.
• Individual results oriented – Understand what individual results are required to be successful and why these results are important. Consider how they can best achieve the results and move towards action.
• Individual Owners – Take ownership of the processes and procedures of their job, their behavior, and their words. Take control of their own career by seeking improvement in themselves, their team, and the organization.
• Committed team members – Committed to the team succeeding. Understand that team success happens when individuals are able to perform at high levels. Are engaged in their own success, and are committed to helping their team members succeed.
• Creative problem solvers – Show an understanding of the problem on a holistic level and the potential solutions. Engage with each problem individually and think outside the box to come up with a solution.
• Self-Motivated – Motivated to act without the need from external pressure. Consider their own strengths and weaknesses and are driven to act accordingly. Consider the needs of the team and company and are motivated to engage deeply in their success, the success of the team, and the success of the company.
• Customer Service Masters – Understand that educating and helping the customer is at the heart of success. Show patience, empathy, and are dedicated to helping the customer with honesty and clarity.
• Honest – Act honestly in dealing with internal and external customers. Consider the ethical standards of the company in all actions.

Education and Experience:

• High school diploma required
• College degree preferred
• 1+ years of call center experience preferred
• Evidence of past performance and other contributions that improved collection metrics
• Experience with all areas of collection and recovery cycle including welcome calls, insurance verification, collections, repossession decisions and coordination, skip tracing, etc.
• Experience setting and managing collection queues and determining how to most efficiently coordinate the collection of various aging buckets
• Experience and comfort with collection-related technology (DMS account management, DMS reporting, phone systems, spreadsheets, skip tracing tools, etc.).
• All applicants must be authorized to work in the USA without sponsorship

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Job Type: Full-time

Pay: Up to $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Education:

• High school or equivalent (Required)

Experience:

• Collections & recovery: 5 years (Required)

Work Location: Remote