Carolina Business Equipment Hiring for Technical Account Manager Full Time

RESPONSIBILITIES

As a CBE IT Solutions employee your general responsibilities include but are not limited to:

• Offer customer support in a competent manner.
• Maintain good communication levels with your peers in regard to client issues.
• Represent CBE IT Solutions with professionalism and integrity; both to our existing customers, and everybody you meet, potential customers.
• Treat every client with respect. Adapt to and communicate with them on their level, never challenging their input or decisions in any unprofessional or condescending manner.
• Creatively suggest ideas in providing increased productivity for CBE IT Solutions, and better service attention for our clients; based on your experiences.
• Assist with and learn new technologies.
• You are also responsible for knowledge and adherence of CBE IT Solutions policy and procedures, which will be discussed during your orientation.

As a CSM/Junior TAM, your responsibilities include but are not limited to:

• Assist Client Service Manager with day-to-day needs
• Creation of quotes based on recommendations
• General knowledge of IT best practices
• General network knowledge
• Initiating client relationship on newly assigned accounts
• Presentation skills
• Document/ Development
• Reviewing and analyzing s (Dashboards, Network Health s, etc.)
• Documenting client meeting results
• Ensuring notes/correspondences are documented in the knowledge base
• Managing client relationship/Account Management
• Quality Assurance (QA)
• Mentoring
• Managing the deactivation of clients