Cargill Hiring for Customer Service Representative at Camrose, AB Full Time

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill’s global team of 155,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.

Job Purpose and Impact

The Customer Service Representative will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities

Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.

Inform customers about order status, invoices, contract balances and other information needed to complete the sale.

Execute customer service strategies.

Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

Other duties as assigned

Relocation assistance will not be provided for this position.

Qualifications

Minimum Qualifications

Bachelor’s degree in a related field or equivalent experience

Strong customer service skills with ability to build and maintain lasting relationships with customers.

Ability to work extended or flexible hours as required.

Demonstrated proficiency in Microsoft Word, Excel, Outlook

Must be legally entitled to work for Cargill in Canada

Preferred Qualifications

Two years of experience in a business setting. Other combination of education and experience will also be considered.

Understanding of agriculture practices and challenges #LI-KA2

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.