Cargill Hiring for Customer Service Center Team Lead at Winnipeg, MB Full Time

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill’s global team of 155,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s agricultural supply chain business, where we seamlessly connect farming customers with food, feed and industry.

Job Purpose and Impact

The Customer Service Center Team Lead will play an integral role in supporting the customer service center administrators on process administration. In this role, you will be accountable to support process transactions associated with marketing alternatives contract creations and the process of rework and settlement change cases. You will help to ensure the process is aligned with service level agreements established and help the team prioritize daily distribution of workflows and focus on the experience of customers. Key Accountabilities

Support and participate in the execution of administrative transaction processing accurately and in a timely basis. This will include settlements for our farm customers, and inventory management.

Accountable to support the hands-on training and on-boarding of new team members on the processes associated with settlements and payments.

Support the team in prioritizing daily distribution of workloads, identifying productivity opportunities, and facilitating the successful execution of daily timelines and expectations in accordance to established metrics, benchmarks and service level agreements.

Ensure support and monitoring regarding financial processing and controls, including off-farm inventory management, outstanding accounts receivable, and open payment items, record information management, as well as additional administrative support duties as required.

Participate and support process/system testing and validation.

Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

Other duties as assigned Qualifications

Minimum Qualifications

Bachelor’s degree in a related field or equivalent experience

Must be legally entitled to work for Cargill in Canada

Other minimum qualifications may apply

Preferred Qualifications

Previous experience working on projects. Position Information

Relocation assistance will not be provided for this position.

Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.