Cape Breton Dental Group Hiring for Administrative Assistant at Sydney, NS Full Time

Employer: Cape Breton Dental Group

Title: Administrative Assistant

Location: Sydney, New Waterford, North Sydney, Sydney Mines

Reports to: Group Supervisor

Scope:

The Administrative Assistant is responsible for performing the administrative tasks and ensuring a high level of customer services and professionalism to our patients. This incumbent is responsible for maintaining patient files and ensuring they are following all proper privacy legislation.

Responsibilites:

• Encourage dental patient acceptance of the treatment plan by meeting their needs, answering questions and by creating value for the proposed treatment
• Greet and assist patients as they arrive; ensure a lasting positive impression for them
• Optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Effectively manage recall system and accurately maintain patient database
• Managing patient calls and inquiries about appointments, confirmations, amendments and cancellations
• Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts
• Present the treatment options, appointment, payment plans, answer questions and overcome objections to motivate patient to case acceptance
• Build strong relationships with patients to ensure trust and loyalty
• Keep up to date on billings and accounts receivable
• Assist in the success of company objectives by performing other related duties as required

Requirements:

· A minimum 2 years’ experience in Office Administration

· Preference will be given to Registered Dental Assistant’s with Administration experience

· Experience using Dentrix and Recall System Pro would be considered an asset

· Knowledge and understanding of oral treatment plans and ability to educate patients

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Experience:

• administrative assistant: 3 years (preferred)

Work remotely:

• No