Canstar Mechanical Ltd is Looking for Live Chat/Email/Phone Support Full Time

Our Company is looking for a Live Chat/Email Support who will be providing exceptional service to our customers, and managing customer inquiries. If you are a self-starting and highly motivated individual, with the ability to work efficiently in a fast-paced environment and take on more responsibilities as experience is gained, then this position is for you.

Responsibilities:

• Handle customer inquiries and complaints
• Handle three main channels: Inbound, Chat and Emails
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Assisting with Online Chat
• Prepare Return Authorization for clients

​Qualifications:

• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanour
• Excellent written and verbal communication skills

In Return, You Will:

• Be part of and grow with our dynamic team
• We’ll provide you with the tools you need to develop your career and grow with our company
• Competitive salary with great opportunity for growth
• Work with high performing individuals in a team environment
• Full benefits package
• We are culture-driven and our team is a priority
• Join us and become part of our growing team!

Job Types: Full-time, Permanent

Salary: $18.00-$22.50 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Work Location: One location

Expected start date: 2023-04-27