Skills

Computer operation
Customer service
Databases
Organizational skills
Computer skills

Benefits

Profit sharing
RRSP match
Dental care
Tuition reimbursement
Vision care

Language

Bilingual
French
English

Bilingual (French/English) Customer Service Representative – Remote

Monday to Friday 8:30 am to 4:30 pm EST

Do you have experience working in a customer service role?
Are comfortable spending the majority of your day on the phone?
Do you have basic computer skills?

As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers.

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness! By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.

Key Responsibilities

Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
Ensure issues are thoroughly investigated and determine appropriate action for resolution
Maintain accurate records and documentation of changes to account information through the CCTS database
Maintain knowledge and awareness of all company policies and procedures
Follow all current departmental procedures, processes and methodologies
Escalate any unresolved customer concerns to the Manager
Assist on special projects as assigned by the Manager; Other duties as required

To Succeed, You Will Need:

Customer service / call center experience
Bilingual (French & English)
Exceptional customer service skills with a strong “customer first” attitude
Good organizational skills and strong time-management techniques
Works well under pressure and in a fast-paced environment
Display high ethics, character and commitment to business policies and decisions
Display initiative in handling problems, be a team player and support changes

Why Join?

COVID-19 SAFETY PRECAUTIONS

Canon is committed to the health and safety of our employees, customers and communities.
By monitoring public health conditions and following local COVID-19 guidelines, we are taking necessary precautions and putting the safety of our employees and candidates first. A critical component of our workplace safety program includes our COVID-19 vaccination policy. Employees are required to be fully vaccinated and must provide Canon with proof of vaccination or undergo regular COVID-19 Rapid Antigen Screening in order to access the workplace. Canon will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

REMOTE WORK

When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution & Profit Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
Community involvement

Join our team and reap the rewards as we work to take Canon to the next level!

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713.

Apply Now

Canon Canada is Looking for Customer Service Representative Full Time

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Canon Canada is Looking for Customer Service Representative Full Time

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