Canfab Packaging Hiring for Bilingual Customer Service Coordinator (Level 2) at Montréal, QC Full Time

About the company

Proudly Canadian, Canfab Packaging is the second-largest manufacturer of quality, environmentally responsible composite Canisters in North America. At Canfab Packaging, we’re committed to supplying packaging solutions that exceed our customer’s expectations while providing our employees with a diverse, open, safe, and stimulating work environment.

As the industry moves towards more environmentally responsible solutions, we are looking for motivated individuals to help us reach new heights. Currently, we’re looking for a Level 2 bilingual Customer Service Coordinator to support our Sales and Customer Service department.

Calling all South Shore residents: Canfab is relocating to an area near you!!

Canfab is relocating to the South Shore, in the St. Hubert/St. Bruno region, in the spring of 2023. If you are a local South Shore resident, this is a fantastic opportunity to work close to home at a completely new, spacious, and modern facility.

Why you should apply?

You’re a motivated, customer oriented individual with excellent organizational and interpersonal skills who wants to learn about the packaging industry from a sales, logistics, and supply chain management point of view.

We offer competitive salaries and benefits, as well as a warm, welcoming and friendly work environment.

Job Summary

Working under the supervision of the Sales and Customer Service Manager, the Customer Service Coordinator coordinates Canfab’s sales and customer service processes. They enter purchase orders, schedule and track deliveries, and deliver outstanding customer service by providing information, answering questions, and solving problems.

General responsibilities

• Enter and manage Purchase Orders.
• Track the lifecycle of orders from purchase order to delivery.
• Help establish production schedules by coordinating with customers and internal departments (logistics, production, quality, shipping and receiving).
• Provide customers with information and answer all matter of questions, by phone or email, related to sales, orders, pending or completed transactions, quality issues, and deliveries.
• Assist customers with problems related to their orders, pending or completed transactions, quality concerns, and deliveries or any related matter in a courteous, clear, and timely fashion.
• Keep organized and detailed records and files.
• Provide general data entry and administrative support to the Sales and Customer Service department.

Education and Professional Experience:

• Education: Minimum high school diploma (DEP/DEC or BA in Business, Management, Communications, Sales, or a related field an asset).
• Professional experience: Minimum 1 year (preferred 3) experience in a related Customer Service, Project Management, or Administrative role (preferably in manufacturing).

Required Knowledge, Skills, and Abilities:

• Basic knowledge of business and administration: Especially in relation to the lifecycle of a product, and from a profitability and cost-effectiveness stand point.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Advanced time management, multitasking, and organizational skills: Ability to effectively manage time and prioritize work demands so as to allow the Sales and Customer Service department to meet its deadlines and maintain high levels of customer satisfaction.
• Advanced attention to detail skills: Ability to double-check the accuracy of information, control for errors, maintain accurate records, and provide accurate and consistent responses.
• Advanced interpersonal and communication skills: Ability to talk to others to convey information effectively and clearly in a courteous and professional manner.
• Bilingual: Must be bilingual and possess strong written and oral communication skills in English and French.
• MS Office Suite: High level of proficiency in MS Office Suite, including Outlook, Excel and Word.
• Manufacturing and sales ERP software: Comfortable with manufacturing and sales ERP’s (experience with Syspro an asset).

Job Types: Full-time, Permanent

Salary: $45,000.00-$60,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Paid time off

Schedule:

• Monday to Friday

COVID-19 considerations:
Your health is our priority. We provide masks, installed barriers where necessary and enforce distancing.

Ability to commute/relocate:

• Montréal, QC H3K 1B8: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you reside on the South Shore of Montreal?
• Do you have experience managing Purchase Orders?

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)
• Logistics: 1 year (preferred)

Language:

• French (required)