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Canberra Grammar School Hiring for Service Desk Technician Job at Canberra Full Time
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Education Technology Department | Whole School
- Excellent collaborative team culture
- Diagnose, troubleshoot and resolve technical issues
- Dynamic and flexible environment where effort and creativity are rewarded.
About the School
Canberra Grammar School is a leading co-educational independent Anglican School founded in 1929. The School’s main campus is set on 20 hectares at the foot of Red Hill, just south of Lake Burley Griffin, close to Parliament House and the lively social precincts of Manuka and Kingston.
CGS is committed to delivering the highest standard of education, inspiring students to achieve personal excellence within a warm and inclusive community environment. The School is a vibrant and rewarding workplace with a strong commitment to professional learning and to nurturing excellent conditions in a superb campus environment. The School employs staff who are passionate and energetic in their profession and place student learning and wellbeing at the forefront of all they do.
Benefits of Working at CGS
CGS is an employer who promotes staff excellence and offers a range of additional benefits, including:
- A highly competitive salary and superannuation of 11.5% (for permanent staff)
- Attractive salary packaging arrangements
- Free barista made coffee daily
- Delicious daily morning tea and discounted lunches
- Access to the onsite health clinic and annual influenza vaccinations
- Employee assistance programmes
- School fee concessions
- Staff awards programme and generous professional development funding.
About the Role
The duties of the Service Desk Technician include face-to-face communication with staff and students, provision of accounts, preparation of computing hardware for staff, basic networking, software and audio-visual support and responding to classroom technology issues and other problems.
The Service Desk Technician will have qualifications and experience to assist in responding to the needs of users in a medium-sized organisation, presenting the human face of the Education Technology Services department and responding to the technical needs of staff and students, day-to-day.
About You
You are dedicated, passionate, and possess the following:
- Bachelor’s Degree in Computer Science, Computer Engineering or equivalent training
- 1 to 3+ years of demonstrated experience supporting users of technologies
- Exemplary customer service skills, both in face-to-face and over-the-phone communication, even when working with frustrated staff or students
- The ability to think through problems and look ahead at what will improve the functionality of systems
- A propensity to remain level-headed under pressure
- A positive attitude to working in a varying and challenge environment
- Strong levels of initiative and proactivity
- The ability to learn quickly and apply new knowledge conscientiously
How to Apply
1. Please refer to the position description below.
2. Please click ‘Apply’ button and submit the following documents:
- Cover letter (addressing the selection criteria on the Position Description)
- Resume/CV
CGS is proud to be a School that takes child protection very seriously. All candidates for roles at Canberra Grammar School are subject to screening and assessment against child safety standards as part of our thorough recruitment process.