Canadian Tool & Die Ltd. (The CTD Group) Hiring for Customer Service at Winnipeg, MB Full Time

The Company

Established in 1947 and located in Winnipeg MB, Canadian Tool & Die is a leading North American manufacturer and supplier of Hydraulic Welded Cylinders, Hubs, Spindles, Wheels & Tire Assemblies, Implement Hitches, Safety Chains, Custom Grey & Ductile Iron castings supported by full Custom Machining services. The company has a reputation for maintaining high quality standards in the products its produces. With its diverse range of products and services, the company prides itself on being a value based solutions provider to its customers in the Agricultural, Construction, Industrial, Mining and Oil & Gas markets that is serves. The CTD Group is poised for growth with its’ current customers and the markets it’s serves, therefore invites qualified applicants to submit their resumes for:

The Position:

Based out of Winnipeg MB, the Customer Service – Administrator will report to the Customer Service Team Leader.

The Sales Administrator will be responsible for carrying out essential functions in support of the sales team including support to sales account managers. The successful candidate must be able to undertake administrative functions while providing support and back up to other members of the sales department. The incumbent must provide quality customer service, support to customers and travelling sales staff through trouble-shooting customer inquiries, providing pricing quotations and order entry.

Main Duties:

Ensures timely processing of customer orders and helps resolve customer disputes.

Ensure all necessary administrative support associated with the sales department (including support to outside sales team members) is carried out in an efficient, expedient and professional manner.

Assist and prepare sales contracts and associated correspondence with customers.

Establish excellent customer relationships and provide a high standard of service to customers in accordance with company policy.

Handle customer inquiries and prioritize customer requests in conjunction with the sales team and also when the sales team is out of the office.

Management & maintenance of customer files, ensuring all purchase orders, shipping & customs paperwork and key contact information is correct or updated.

Maintain a highly professional and ethical profile at all times.

Skills:

Good administration skills – organized, thorough, systems orientated with meticulous attention to detail.

Showcase good interpersonal skills with team members providing support and assistance.

Ability to provide great customer service experience to all internal and external customers.

Good communicative skills both in writing and orally with individuals at all levels within an organization both internally & externally.

Proactive, punctual, reliable & the ability to multi-task.

Good judgement in assessing customer needs and delivering solutions.

Proficient in Microsoft Office including Word, Excel, PowerPoint and Google Apps for Work.

Working knowledge of ERP system (CSI) Cloud Suite Industrial – Syteline is preferred

Experience:

A minimum of 3 – 5 years of working experience in a lead role within inside sales & customer service.

A demonstrated track record in providing great a customer service experience.

Education:

High school diploma, GED or equivalent

Post-Secondary Diploma in Business, Marketing, Public Relations or related field preferred.

Job Types: Full-time, Permanent

Benefits:

• Dental care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Vaccination is a requirement