Canadian Tire Hinton Hiring for Sports Department Lead at Hinton, AB Full Time

The Department Lead contributes to the success of the store by communicating the business objectives of the store to his/her team. The Department Lead is responsible for leading the department in providing high quality workmanship and service that ensures customer satisfaction. He/she ensures that the department consistently meets performance expectations in terms of customer experience, sales growth, and retail execution.

Responsibilities and Tasks

Customer Service

• Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
• Leads by example and consistently delivers an excellent customer experience.
• Implements and follows store policies and procedures that deliver a high quality customer experience.
• Works as a team with other departments to provide an excellent customer experience.

Operations

• Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department (e.g., number of holes, labels, top shelf storage, rain check posted for out of stock items, deadlines of seasonal changeovers, cleanliness, facing, fixtures are stored away when not in use, etc.).

· Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.

· Consistently follows up on work and projects on the floor in order to measure progress and address issues immediately, while being visible and available for team members and customers.

· Provides support to cashiers and customer service representatives for cash pickups, cash closing, warranties, returns, guarantees, etc.

· Builds and maintains rapport with internal and external customers or vendors as required.

· Ensures compliance with company, store and department policies, as well as health and safety programs and regulations.

· Maintains and promotes safety and security procedures.

· Participates in training as required (including Canadian Tire University training).

· Assists in orientating new employees

· Completes other tasks, as required.

Requirements

· Experience in retail sales, execution and operations.

· Good working knowledge of department products and functions.

· Ability to operate a cash register is an asset.

· Basic math and typing skills.

Required Skills and Abilities

Successful candidates will demonstrate the following competencies:

· Strong orientation towards customer service excellence.

· Strong belief in the Canadian Tire Values of honesty, integrity and respect.

· Results-oriented individual who thrives on achieving challenging goals.

· Ability to serve customers in a professional manner and to inspire their confidence and trust.

· Effective written and oral communication skills.

· Displays a team-oriented approach.

· Ability to find solutions to problems and make decisions.

· Ability to multitask, adapt and cope with challenging situations.

Potential Career Opportunities

· Next levels: Department Manager, Store Manager, and General Manager.

· Other retail, customer service and management opportunities in a large network of more than 500 Canadian Tire stores across the country.

· Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).

Physical Demands and Working Conditions

In compliance with the store’s Health and Safety Policies and Procedures:

· Standing/walking for 8 hours.

· Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.

· Lifting and turning repeatedly throughout the shift.

· Lifting above the shoulder, from floor to shoulder and floor to waist.

· Walking and carrying at the same time and pushing/pulling as required.

· Twisting, turning, reaching and working above shoulder level.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location