Canadian Centre for Men and Families Hiring for Intake Administrator at Toronto, ON Full Time

About The Canadian Centre for Men and Families (CCMF)
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Canadian Centre for Men and Families (CCMF) has been operating since 2013, initially in Toronto and has local branches nationwide.

Our mission is to provide support services for men and their children who are struggling due to intimate relationship breakdown and turmoil.

Programs tap into the power of lived experience with many of them utilizing a peer support format. They help equip men to manage stressful situations and minimize escalation to acute mental health crises. Improved well-being for these men means reduced suicide, optimal parenting outcomes, and reduced family violence. Improving men’s mental health makes them better dads, safer workers, and more engaged contributing members of their communities.

As with many other agencies in the social services sector, we have seen a dramatic increase in the number of inquiries since the beginning of 2020. In response, we are looking for compassionate individuals to join our team of amazing Intake Agents.

CCMF staff and volunteers commit to deporting ourselves with professionalism, ethics, and a caring nature. All individuals involved are expected to strive toward achieving the organization’s vision and uphold our values of equality, fairness, truth, collaboration, and engagement.

The CCMF is governed by the Canadian Association for Equality (CAFE), a registered educational charity

Program Vision

CCMF’s client engagement process is compassionate, trauma informed, timely, effective, client centric, standardized and robust, scalable, concise and well documented. The CCMF sets a gold standard for industry best practice

Position Overview

Potential clients reach out to CCMF in a number of ways including the website, email, or voicemail. The Intake Coordinators contact those potential clients and connect them to programs. The Intake Administrator (IA) is a key member of the CCMF national intake team. The IA is responsible for getting client information ready in the client management database so that the Intake Coordinators can effectively and efficiently support potential clients. This is done through the transcription of emails and voicemails into the client management software.

We are seeking a self-driven individual who is happy to take on the administrative tasks that support the national intake team. We are seeking an individual who can dedicate up to 10 hours per week, spread throughout the week.

Responsibilities:

• Listen to voicemails and record relevant information into the client management software.

• Copy and paste emails into the client management software system.

• Treat individuals’ information with care and confidentiality.

• Keep the intake queue up to date in a timely manner.

Skills and Qualifications

• Education in Business Administration or Human Services is considered an asset.

• Lived experience with and healing from men’s issues including but not limited to experiencing relationship breakdown, physical or psychological abuse, parental alienation, legal or administrative abuse, or mental health challenges is considered an asset.

• Technical proficiency with excellent computer skills including Google suite, client management software, and video conferencing platforms is required.

• Ability to communicate in an effective, polished, and timely manner.

• Strong organizational skills and the ability to handle multiple priorities.

• Demonstrated ability to work effectively with people.

Personal Attributes

• Ability to contribute positively to their environment/culture.

• High level of initiative and self-motivation.

• Determined, action oriented and committed to excellence.

• Sound judgement and the ability to work independently and as part of a team.

• Self-aware and able to manage one’s own internal space, flexible, adaptable.

• Values self-development and continuing personal development.

PLEASE APPLY TO THIS POSTING WITH A COVER LETTER AND RESUME

We thank everyone for taking the time to apply. Only successful applicants will be contacted.
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Part-time hours: 5-10 per week

Application deadline: 2021-08-22

Expected start date: 2021-08-30

Job Types: Part-time, Volunteer

Benefits:

• Work from home

Work remotely:

• Yes