Canadian Cancer Society Hiring for Call Center Representative (Donor Care, Outbound) at Toronto, ON Full Time

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, from coast to coast and for all types of cancer. As the voice for Canadians who care about cancer, we work with governments to establish health policies to prevent cancer and better support those living with the disease. No other organization does all that we do to improve lives today and to change the future of cancer forever.

COME AS YOU ARE

At CCS, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, and equitable workplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, and nationality. Particularly equity deserving groups, such as members of the BIPOC, and LGBTQQIP2SAA communities, people living with disabilities, veterans, and anyone who may contribute to the further diversification of the Canadian Cancer Society. Together we unite and inspire all Canadians to change the future of cancer.

Visit cancer.ca today.

JOB OVERVIEW

Are you looking for a job that not only provides a meaningful opportunity to help make a difference in the lives of Canadians with cancer and their families, but also opens the doors to an organization where you can grow? Look no further, this is the job for you!

We are seeking an enthusiastic and driven Donor Care Representative, in this role you will be an ambassador for all CCS supporters. You will be responsible for all outbound donor calls supporting the fundraising and stewardship programs. By joining our team you will be provided training and development opportunities to grow your career at Canada’s largest national cancer charity. You could be our ideal candidate if you are; full of dynamic energy, passionate about offering exceptional customer service and have interest in the fundraising sector!

Some benefits of joining our team are as follows;

Convenient full-time schedule with start times between (10-12 for outbound); option for shifts Monday to Friday between the hours of 8am to 9pm EST;

Liveable wage of $21.50 per hour to start;

Remote work setting- flexibility to work where you want (anywhere in Canada);

Extended Health and Dental plan offered 3 months after employment commences;

Health Care Spending Account to flex on your wellness needs;

Gift days to supplement your planned time off;

Paid sick time and generous vacation days;

Career advancement opportunities within the team and organization

Take a look at the description below to see if this right opportunity for you!

Core Functional Duties:
Provide exceptional customer service via phone and email

Supports outbound inquiries related to processing donations, encouraging participation in CCS campaigns and answering general account maintenance inquiries

Maximize event fundraising by supporting special event participants with the set-up of their online profiles and the use of online fundraising tools

Meet or exceed monthly key performance targets including service level, revenue and call quality

Accurately process donations and updates donor contact/donation information utilizing internal CRM systems

Demonstrate passion for Canadian Cancer’s Society’s mission

Actively contribute to our culture of justice, equity, diversity, and inclusion by encouraging dialogue that respectfully considers a wide variety of ideas, opinions, and suggestions.

Other duties as assigned

Health and Safety Responsibilities

Works in compliance with the provisions of The Occupational Health & Safety Act and its regulations

Reviews and complies with the Health and Safety Policy

QUALIFICATIONS:
Ability to speak in English is required and to speak in French is an asset

Completion of related post-secondary education, or equivalent combination of education and experience

Highly developed customer service, communication and problem-solving skills. Demonstrated ability to answer telephone inquiries using a professional and courteous manner.

Strong interpersonal skills that allow one to work effectively in a diverse working environment and ensure donor satisfaction through first-call resolution

Strong organizational skills and attention to detail to ensure accuracy in donor records and gifts

Experience working in MS Office, SalesForce, Luminate Online, Deloitte, Artez or other online fundraising software an asset

Ability to work in a fast-paced, multi-tasking team environment

Flexible and adaptable to work a variety of work shifts, including occasional weekends and holidays, as needed

WORKING CONDITIONS:
Works closely & interacts with other Donor Services team members, however most work is completed independently

Works under tight deadlines

Works with confidential issues and data

Involves significant computer & telephone use, often at the same time

Requires a high degree of concentration to ensure accuracy of data entry

WHAT YOU CAN EXPECT FROM US:
CCS offers meaningful opportunities to help make a difference in the lives of Canadians with cancer, their caregivers, families and communities. We are committed to building and nurturing an inclusive community for our employees by highlighting their unique experiences. We value diverse skills and strongly encourage applications from all qualified candidates. CCS is committed to fostering a culture that is inspiring, supportive and exemplifies our core values:

CARING COURAGE INTEGRITY PROGRESSIVE.

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

HOW TO APPLY:
Qualified candidates are invited to submit their resume, cover letter and salary expectations.

For internal candidates, this position is assigned to salary band 2.

CCS is committed to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

As an employer, occupational health and safety legislation requires that we protect our workers from health and safety risks in the workplace. CCS has implemented a mandatory vaccination policy requiring that all staff who work in any of our physical workplaces must be fully vaccinated against COVID-19. All employees will need to attest to their vaccination status through a secure online form or automated applications. Reasonable accommodation and remote working will be discussed on a case-by-case basis.

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