Canada Sportswear Corp. Hiring for Customer Service Representative at North York, ON Full Time

Customer Service Representative

Currently we are seeking an individual with 2+ years of experience in Customer Service to assume a busy territory.

Job Description and Qualifications:

Provide telephone support to our customers and outside sales representative regarding order status, order issues, inventory, and product knowledge.

• Must have an excellent command of the English language both written and oral. French is an asset, salary to be negotiable.
• Receive orders from customers – (on-line ordering system, emails etc.)
• Recommend alternate products based on cost, availability or specifications.
• Accurately process customer transactions such as orders, quotes or returns.
• Provide accurate information regarding availability of in-stock items.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Fill requests for catalogs, information, or samples
• Excellent computer skills proficient in Microsoft Word, Excel and Outlook
• Must be able to work within a team environment and independently.
• Must be able to multi-task.
• Interface well with those around you.
• Excellent organization skills
• Able to up sell or substitute product where necessary.
• Take direction well and at the same time demonstrate initiative.

Job Types: Full-time, Permanent

Salary: $22.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Store discount
• Vision care

Schedule:

• 8 hour shift

COVID-19 considerations:
Employees are required to wear a mask except while at their desk. All customer are required to wear a mask, curbside pickup is available. Surfaces are sanitized regularly.

Ability to commute/relocate:

• North York, ON M9L 2Z3: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer Support & Client Services Occupations: 2 years (preferred)
• customer service: 2 years (preferred)

Expected start date: 2022-04-11