Canada Life Assurance Company is Looking For Customer Service Specialist at Toronto, ON Full Time

Job Description:
ing to the Associate Manager, Administration, you will be responsible for the administration of Group Retirement Plans including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered products. You’ll provide investment/plan recordkeeping and client ing. You must become familiar with the Group Pension Administration System (GPAS) and all GRS processes.

You will be accountable for:
Processing of bulk and single deposits

Handling of transfers between investment funds for client/member assets

Processing of cash withdrawals and transfers between registered plans from/to other financial institutions

Handling plan and member maintenance on GPAS

Handling various inquiries, telephone calls etc. from multiple audiences

Daily management of a block of business

Fostering relationships with plan administrators, brokers, advisors and plan members

Handling sensitive and complex issues in a timely and accurate manner

Required Competencies and Behaviours:
Customer service focused with a positive can do attitude

Strong communication skills – both written and verbal

Organized and able to work in a dynamic and changing environment

Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented

Ability to instill quality in day-to-day activities/processes

Strong interpersonal skills – team player a must

Fluency in Microsoft Office tools including Word, Excel and Outlook

Must be proficient in Excel

Knowledge of rules and regulations as they relate to GRS products an asset, but not required

Knowledge of investment/retirement arrangements and/or GRS business processes GRS an asset, but not required

Bilingual French/English an asset

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [email protected].

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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