Canada Life Assurance Company Hiring for Sr. Customer Service Assistant at Toronto, ON Full Time

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a Senior Customer Service Assistant.

Reporting to the Associate Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and Investment Only. You will work closely with a Group Retirement Services Customer Service Specialists providing support to assist them in their daily caseload administration.

What you will do

Processing of group and single deposits

Management of interfund transfers of client/member assets

Processing of cash withdrawals and transfers between registered plans from/to other financial institutions

Handling member and member plan maintenance on GPAS

Handling basic related inquiries, telephone calls etc.

What you will bring

Post-secondary education is an asset

Experience using GPAS is an asset

Knowledge of rules and regulations as they relate to Group Retirement products would be an asset

Knowledge of investment/retirement arrangements and/or business processes within Group Retirement Services would be an asset

1 year work experience ideally in the financial or insurance industry

Strong customer service focus with a positive can do attitude

Strong communication skills – both written and verbal

Bilingual English-French is an asset

Strong organization skills and ability to work in a dynamic and changing environment

Self-motivated with an ability to effectively multi-task and be comfortable with tight deadlines; results oriented

Attention to quality in day-to-day activities/processes

Strong interpersonal skills – team player a must

Strong Microsoft Office tools including Word, Excel and Outlook

Be your best at Canada Life- Apply today

We are one of Canada’s top 100 employers!

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted