Canada Life Assurance Company Hiring for Regional Service Director at Calgary, AB Full Time

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a Regional Director, Client Service

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Calgary or Edmonton.

Role description

The Director of Service will provide leadership and direction of the Regional Service Managers, development and execution of regional and national service strategies, regional plan member education and regional service and education objectives. This role works collaboratively with Regional Vice Presidents, business partners both internally and externally including executive level with Advisors and plan sponsors to ensure service and education needs of all stakeholders are met. Providing talent leadership, coaching and development of a high-performance service while ensuring overall national service, education strategy and objectives are rolled out and executed consistently across their regional scope are key areas of responsibility. This role exemplifies service excellence, focused on business growth, retention, and quality of the customer experience.

Key Deliverables

Accountable for achieving customer satisfaction (sponsor and plan member) objectives in region through the creation of annual business plans and the execution of those plans in the region. This includes client retention, identifying opportunities for cross sell and executing initiatives that will build share of wallet.

Provide leadership and coaching to the Regional Service Managers to drive performance and achieve business objectives across all client and advisor segments. Escalation of regional service issues.

Contribute to the national service and education strategy and understand the needs of plan sponsors and plan members and advocate on their behalf ensuring region’s business plans place customers at the centre of everything we do

Work closely with the RVP to understand his/her priorities and align staff to ensure sales and persistency objectives are achieved. This includes sales support and installation of new and amendment/extension sales. Actively promotes and monitors amendment/ extension sale opportunities.

Work collaboratively with other Directors of Service and HO leadership team to build service and education capabilities across the Group Customer organization and to create national priority list

Create awareness of role objectives, organizational processes and identify inefficiencies. Applies new technology and tools to existing business processes to improve performance.

What you will bring

Highly adaptable, driven to develop talent and help people be their best.

10 years in the Canadian insurance and/or financial industry

Post-secondary education or equivalent work experience

Industry designations RPA and GBA would be an asset

Proven leadership capabilities

Strong process and service knowledge

Strong understanding and promotion of customer development process

High emotional intelligence to guide/influence thinking and behaviour

Strong understanding of Group Customer business and key stakeholders

Experience leading and championing change initiatives related to regional or national change

Track record of consistently achieving business, service and education targets

Ability to build and maintain partnerships both within the organization and region

Be your best at Canada Life- Apply today

We are one of Canada’s top 100 employers!

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

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