Canada Goose Inc. is Looking for Assistant Store Manager (Banff, AB) Full Time

Canada Goose isn’t like anything else. We’ve built something great, something special – an iconic lifestyle brand with an inspirational and authentic story. Our purpose-based platform HUMANATURE and philosophy that humans are a part of nature and nature is a part of us informs everything we do. From the materials we use to the products we make, everything is meticulously crafted and built to last. At Canada Goose we endure any condition, observe every detail, and take the long view in order to keep the planet cold and the people on it warm.

Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.

“Keeping Our People Warm & Our Planet Cold” is at the forefront of everything we do. We care about our people and the planet, from our warm and inviting store teams, state-of-the-art retail spaces to our impeccable designed and sustainably crafted product breath.

Who you are:
Are you a natural storyteller? Do you thrive in a fast-paced setting built on teamwork – then Canada Goose may be the nest for you! Our retail leaders are at the front line of our brand. You present our culture your way, sharing your experiences to make an authentic connection with every visitor through the door.

What You’ll Do:
As a member of our store teams, the Assistant Store Manager is accountable for creating a best-in-class customer experience that will exemplify the authenticity of Canada Goose. Responsible for establishing and maintaining customer relationships, driving sales, and providing the ultimate Canada Goose experience while contributing to a positive work environment through effective communication and teamwork.

What’s in it for you:

• Banff Living Bonus
• Relocation Bonus
• Competitive Base Pay plus Bonus
• Generous Product Discounts
• Access to our Employee Assistance Program (EAP)
• PTO/Vacation
• Paid Sick Leave

Key Responsibilities:

• Achieve or exceed sales targets including both the top and bottom line results
• Drive our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail
• Analyze and drive customer relationship management measured by capture rate and repeat purchase
• Elevate customer experience and drive respective location’s Units per Transaction (UPT) by actively introducing new, underperforming and strategic categories
• Resolve customer issue trends by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
• Demonstrate Canada Goose core values: entrepreneurship and innovation by proactively elevating and enhancing the experience through in store events, personal appointments and introduction our emerging categories
• Training to ensure Brand ambassadors have the proper understanding of product and brand history
• Coach and mentor direct reports to improve performance and develop future leaders; identify external talent for Canada Goose’s retail business
• Payroll and schedule management to maximize brand ambassador productivity and enhance customer experience measured by Sales per hour (SPH)
• Performs store opening and closing procedures in alignment with company standards
• Other responsibilities may be added to meet the needs of the business

Key Qualifications:

• 3-5 years retail management Experience
• Experience working with affluent and luxury brands is an asset
• Previous Flagship or high-volume traffic experience is an asset
• Experience in customer relationship management tools
• Payroll and expense management

Key Skills:

• Scheduling and Payroll management
• Customer experience enthusiastic- driving performance through internal KPI’s
• Analytical driver with keen attention to detail
• Strong time management and organizational skills, ability to multi-task in a fast-paced environment
• Solid knowledge and understanding of retail metrics
• Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
• Proficiency in another language is an asset

We believe in the power of inclusion and that our best work happens when people bring their authentic selves to work and are welcomed for exactly who they are. We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected]