Canada Drives Hiring for National Customer Service Manager at Vancouver, BC Full Time

What does that mean? We look at every single aspect of a vehicle purchase and remove all of the friction points

Here’s a few examples:
You can buy a car entirely online, without any salespeople involved

You can have your new car delivered to your driveway, usually the same day

You can spend a week with your vehicle to decide if you love it, and if you don’t we’ll pick it up

We are looking for a highly qualified and tenured Customer Service Manager who can manage a diverse and growing team. We are looking for applicants who have a strong management track record, and have experience representing a national brand. Management experience is required and sales/automotive industry experience is preferred.

Job Responsibilities:
Manage 5-8 direct reports and 40-50 indirect reports

Train new hires on systems and processes

Shadow live phone calls for quality, and providing feedback

Interview candidates for entry-level roles

Help oversee the growth of the customer service department as Canada Drives continues to grow into a national brand, expanding across Canada

Being a strong brand ambassador for the company

Create scripts, response templates to a variety of common questions/concerns from our customers

Ensure all customer emails, live chats, and phone calls are replied to promptly and accurately

Optimize the customer experience

Maintain an organized delivery schedule and work closely with the logistics department

Manage the day to day operations of your team: scheduling, time off requests, etc

Cultivate a strong work culture and ensure high morale amongst the team

Desired skills and abilities

Management experience, preferably remote experience

Ability to represent a brand

Enthusiastic about leading a team

Entrepreneurial attitude with an ability to work in a fast-paced environment

Excellent verbal and written communication skills

Tech savvy

Result-oriented, creative, and charismatic with the desire to share a laugh or two with your teammates

Self-motivated and eager to learn new skills

Familiar with Excel and Google Spreadsheets

Please apply with a resume and cover letter. In your cover letter, please discuss two companies you admire and why you want to work at Canada Drives.

NOTE: This position is only available to candidates living in Greater Vancouver Area.