Campus Support Hiring for Technical Analyst at New Westminster, BC Full Time

The purpose of the Technical Analyst II is to maintain high availability access to network resources and computer workstations for staff, faculty and students. Under the Manager’s direction, IT Operations, the Technical Analyst II is responsible for providing support for hardware and software to maximize staff performance and student course delivery concerning technical resources.

JOB PROFILE

Technical Analyst II will be responsible for the following and other related duties as assigned to support the business objectives and purpose of the College.

1. Configuring, maintaining and troubleshooting the corporate IT infrastructure including, but not limited to, servers, internet, computers and peripherals, printers and software through activities such as:

Performing regular maintenance, security, and quality controls on systems to ensure minimal downtime.

Diagnosing and repairing problems efficiently and on time.

Ensuring the integrity of the network is maintained through solid security on physical and electronic hardware and ongoing software security.

Assuring the software, cabling, and electrical systems meet company standards.

Creating a backup system to assure the viability of the operation and all the student data.

2. Providing high-level technical support for both institution hardware and software to ensure campus runs smoothly by:

Setting up all systems and accounts for new hires.

Installing all on-campus software computers and ensuring software licenses are valid.

Setting up new computer hardware and assisting the Campus Director in decisions based on the needs of the campus.

Ensuring all computer needs and requests from staff, faculty and students are serviced promptly.

Training new instructors on the campus network and related issues.

Providing problem-solving services to all network users

3. Supporting the day-to-day operation of the Campus Support head office by:

Maintaining an inventory of the hardware and software for Campus Support and insurance purposes.

Coordinating with the Campus Support IT department in managing corporate systems.

Ensuring that all aspects of systems operations, including availability of systems, institutional data integrity and upgrades, are completed as required.

Remaining informed on new and emerging technologies, industry and business system trends and making recommendations concerning long-range planning.

4. Be a high-level system/technical analyst

Manage SCCM (Windows & Mac) deployments

Manage Active Directory Objects, Group Policies and Print Servers

Use PowerShell scripts to maneuver systems on specific complex projects

Be an IT Research & Analyst for any new technology

5. Perform Cyber security duties

Monitor for attacks, intrusions and unusual, unauthorized or illegal activity

Generate reports for both technical and non-technical staff and stakeholders

Assist with the creation, maintenance and delivery of cybersecurity awareness training

Keep up to date with the latest security and technology developments

Research/evaluate emerging cybersecurity threats and ways to manage them

Assist in planning for disaster recovery

Test and evaluate security products

Based on gap analysis and other testing, design new or upgrade existing security processes

Use advanced analytic tools to determine emerging threat patterns and vulnerabilities

Identify potential weaknesses and implement measures, such as firewalls and encryption

Investigate security alerts and provide incident response

Liaise with stakeholders concerning cybersecurity issues and provide future recommendations

POSITION REQUIREMENTS

To be successful in the Technical Analyst II role, the individual must be committed to developing, maintaining and demonstrating the following:

Education and Experience:
Three years related experience and;

A post-secondary degree, or an equivalent combination of education and experience

Microsoft Exchange administration experience

Networking and troubleshooting experience

MCSE or equivalent training and/or experience

Server 2012r2 – 2019 administration, virtualization in Hyper-V and/or VMware

Specialist in two aspects of Technical Support (SCCM, Exchange, Active Directory, etc.).

Ability to produce reports such as cost-benefit analysis.

Skills and Abilities:
Strong interpersonal and communication skills.

Ability to communicate to employees and students in a simple and efficient manner.

Customer service oriented

Ability to work as a team with all products/groups.

Ability to multi-task in a dynamic environment.

Excellent time management and organizational skills.

Demonstrate and encourage high standards of behaviour, a professional attitude and commitment to quality service.

Ability to work cooperatively with employees and students.

Commitment to remain current in technologies and certifications as appropriate.

Strong Networking knowledge, an aptitude for troubleshooting computer hardware.

Knowledge of PC and Mac operating systems, hardware and software applications.

Good grasp of relevant technical situations.

Strong skills in coaching, delegating and conflict resolution.

Excellent organizational skills within the Help Desk environment with the ability to multi-task

Ability to complete work in a timely manner with accuracy and attention to detail

Ability to work independently with minimum supervision

Excellent judgment and ability to prioritize assignments

Ability to work under pressure and maintain a calm focus during hectic periods

Ability to exhibit a professional attitude and image with a commitment to quality service

Ability to problem solve and find creative solutions

Ability to be analytical and possess strong technical research skills

Provisos:
Use of personal vehicle for occasional travel between campuses

Occasional light lifting (up to 50lb)

Occasional overtime may be required.

IT Staff are required to support all business entities under Primacorp Ventures.