Responsibilities
Manage incoming calls and emails
Process and enter customer orders and quotes
Excellent computer skills
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods and tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Willingly assist with any other duties as needed
Requirements
Proven customer support experience or as a client service representative (technical background an asset)
Excellent telephone communication skills and superior listening skills
Customer focused with the ability to adapt and respond to different types of personalities
Professional calm manner when interacting with difficult customer situations
Patient and friendly team player that gets along with others
Familiarity with CRM systems and practices
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Salary: From $50,000.00 per year
Benefits:
Schedule:
Education:
Experience:
Work Location: One location
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