Call Experts Hiring for Work from Home CSR: STARTING UP TO $/HR at Texas Full Time

Looking to make an impact nationally? Look no further!

We are hiring individuals able to work remotely to answer the phones for multiple companies nationwide.

By answering the call to join Call Experts, you will help people when they need it the most:

• You will be dispatching messages to service technicians, doctors, and property managers for emergency situations.
• You will be scheduling service, reservation, and medical appointments for a variety of clients.
• You will be placing orders on behalf of callers over the phone.
• You will be connecting callers to on call professionals that will help meet their needs.

We have so much to offer our community in the remote workplace. Here at Call Experts we make real world changes happen in real time.

If you are ready to make a lasting impact in your community, click Apply Now!

Minimum Tech Requirements-

• PC type: NO CHROMEBOOK/NOTEBOOKS
  • Full Size Laptop or Desktop Computer
  • A full size laptop has a 15 inch monitor, all function (f1-f12) keys, and a separate number pad.
  • Desktop must have at least a 15 inch monitor
• Amount of RAM- 8GB or more
• Hard Drive/Disk Size: 500GB total/ 50GB available
• Operating systems: Windows 10 or newer
• Must have an external mouse (Not a touchpad)

Internet Requirements-

• Hardwire Internet via Ethernet required
• Ability to maintain the required internet speed of at least 25 Mbps Download and 5Mbps Upload

Other Equipment-

• USB Headset with an external microphone – no Aux cord
• No earbuds
• Access to webcam – REQUIRED for Training and interview
• Must have Zoom downloaded prior to interview
• Distraction free dedicated workspace
• Private Area with little to no foot traffic

Qualifications–

• 1 year of customer service experience required
• Data entry experience preferred
• 40 words per minute average typing speed
• Strong English text and verbal communication skills both over the phone and in a text chat environment
• Ability to hear and understand English to a high level over the phone
• Customer focus and adaptability
• Ability to multi-task, set priorities, and manage time effectively
• High school diploma or equivalent.

Requirements and Skills-

• Exceptional interpersonal and rapport building skills
• Patient and empathetic attitude
• Adaptability and flexibility
• Comfortable working in fast paced environments.
• Basic computer troubleshooting skills
• Working at least one day of the weekend is required.

Responsibilities–

Responsible for using training techniques to ensure callers understand they are talking to a representative of the company they dialed

Upholding client and caller confidentiality at all times

Reaching the appropriate party to dispatch messages on behalf of the caller.

Make certain to effectively answer caller?s questions while keeping control of the conversation

Manage a high volume of inbound and outbound calls in a timely manner

Follow communication ?scripts? when handling different topics

Submit grammatically correct and accurate messages based on the needs of the caller.

Identify customers? needs, confirm information, and follow client protocol of call resolution including taking a message

Build rapport and engage customers by taking the extra mile

Self manage by completing additional training in a timely fashion to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets

Follow de-escalation protocol to effectively handle upset callers, only escalating when necessary.

Benefits–

Starting pay: Up to $13/hour ($11/hour base + up to $2/hour in additional incentives based on goals and service quality)

Bi-weekly pay schedule

Up to 2 weeks of paid, in-depth training with our dedicated staff

Full-time employee benefits ranging from Medical, Dental, Vision, Short/Long Term Disability, 401K, and more!

Earn paid time off based on hours worked!

Referral bonus for referring your friends and family!

Continued coaching and up-training throughout your employment

Easy access to leadership for answers to any questions or concerns

24/7 access to our company chat platform with availability from leadership to answer any questions as needed throughout your work day

No rotating shifts or shift bids

Opportunities for overtime available often based on projected call volume

We believe in promoting from within! Most of our leadership team all started by taking calls and were promoted based on merit and performance!