California State University, Los Angeles Hiring for Library Service Desk Coordinator at Los Angeles, CA Full Time

Job No: 519695; 10/19/2022

LIBRARY SERVICE DESK COORDINATOR

Library Services Specialist III

University Library

Salary Range: $3,775 – $6,960/Monthly

Work Schedule: Full-Time, Monday – Friday, 8:00 a.m. to 5:00 p.m.; temporary position, expires on or before one year from the date of hire; may be extended; may become permanent; Scheduled work hours will be adjusted to meet operational needs of the University Library and Department including occasional early mornings, late evenings and weekend hours; non-exempt classification.

Essential Functions: The University Library at Cal State LA is a 317,000 square foot facility that annually welcomes more than 1.65 million visitors and has a total seating capacity 2,200. The library maintains a physical collection of more than 700,000 items, provides access to over 200 public computers and annually hosts over 50 online and in-person exhibits, programs and events. The Operations and User Experience/Services Team within the library is comprised of 11 full-time staff and 25 part-time student employees who oversee circulation, reserves, collection maintenance, interlibrary loan, and facilities. Reporting to the Head of Operations and User Experience/Services, the Library Services Desk Coordinator will ensure that the library’s Service Desk operations run smoothly, consistently providing a high-level service and helps maintain an environment conducive to learning. The incumbent will suggest and implement data-driven changes which will streamline operations and make the user experience for library patrons more efficient; hire and lead student employees who work at the Library Service Desk; serve as a resource for library personnel on use of the library’s unified library management system’s circulation and fulfillment modules; investigate and respond to patron inquiries and complaints regarding all aspects of circulation services; lead the development of circulation procedures documentation; and work regularly at the Library Service Desk providing excellent customer service. The incumbent may also be responsible for opening and closing the library building, based on operational need. The Library Service Desk Coordinator will act as a member of the Operations & User Experience/Services team and perform other duties as assigned.

Required Qualifications & Experience: Four years of related library and/or clerical experience or an equivalent combination of experience and education. Experience using circulation and fulfillment functions/modules in a Unified Library Management System (ULMS) and an understanding of library circulation operations, bibliographic and item records, and patron databases. The incumbent must have demonstrated commitment to public services and improving the user experience. The incumbent must have excellent analytical, organizational, problem solving, interpersonal, and communication skills with proven experience resolving issues raised by library patrons or customers. The incumbent must have the ability to balance competing priorities and improve workflows and work creatively and effectively both independently and as a member of the Operations and User Experience/ Services Team. The incumbent must have proficiency with standard office software (MS Office and web applications) and commitment to fostering a diverse educational environment and workplace and ability to work with a diverse student and faculty population. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position.

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [email protected].

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications: Bachelor’s degree from an accredited four-year college or university. Experience working in academic library. and with the Alma ULMS and/or SpringShare library software. Supervisory/Lead experience.

Closing Date: Review of applications will begin on November 2, 2022 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer.

To obtain employment information for the impaired call:
TDD Line (323) 343-3670

24-hour Dial-A-Job Line (323) 343-3678

Advertised: Oct 19, 2022 (9:00 AM) Pacific Daylight Time

Applications close: