California Institute of Arts & Technology Hiring for Student Success Advisor at Remote Full Time

Description: Job Title: Student Success Advisor
Location: Candidate must reside in San Diego, California to be considered.
Reports to: Manager, Student Services
Status: Non-Exempt
Employment Type: Full-Time with benefits
Purpose:
The Student Success Advisor’s role is to identify, support, and encourage students through successful completion of the program. The Student Success Advisor is a resource for students that need extra assistance navigating their college experience, overcoming obstacles, and completing the path to graduation. They work collaboratively with instructors, admissions/finance advisors, and other student services staff to provide guidance and support to students.
Essential Roles and Responsibilities:

• Develops processes for early identification of students who need extra support for graduation (e.g., no higher education/IT background)
• Assist students in evaluating their aptitudes and abilities
• Work with instructors and the student to resolve barriers to learning for the student
• Orient students to school procedures and the school’s learning platforms
• Work to develop programs and support services to reduce drop rates
• Facilitate tutoring and other support for students needing extensions or additional academic help
• Track conditionally accepted students closely during weeks leading up to term start date to ensure completion of Career Readiness Course (CRC)
• Monitor attendance and at-risk status throughout term and inform instructors/staff accordingly
• Track Satisfactory Academic Progress (SAP) students closely to monitor progress out of SAP
• Conduct bi-weekly sessions/workshops (time management/creating a study plan)
• Recommend disposition of student appeals
• Develop, coordinate, and manage education plans
• Coordinate leave of absences, at risk recovery, and educational extensions
• Conduct orientation and assist in planning miscellaneous school events
• Other duties as assigned

. Requirements:

• Bachelor’s degree preferred; equivalent experience is 2 – 4 years in higher education
• 1 – 2 years of administrative support experience
• Excellent written and oral communication
• Experience and knowledge of academic advising and counseling techniques. Knowledge of educational principles, and experience in a college advising environment
• Skills in judgment and decision-making, problem-solving. Skill in helping students with career decision-making
• Ability to analyze, interpret, apply, and explain a variety of college, departmental, and campus academic policies and procedures
• Proficient skill in using standard office computer technology (including internet technology and web-based systems) and campus administrative computing systems, and the willingness and ability to update and maintain those skills as required
• Ability to interpret, retain and apply complex academic policies
• Ability to gather and analyze data. Ability to reason logically, draw valid conclusions, and make appropriate recommendations
• Self-motivated with a strong work ethic; dedicated to quality, quantity, and timeliness of results
• Able to handle sensitive information with a high degree of confidentiality
• Exhibits flexibility in adapting to a rapidly changing environment
• Proven skills and abilities in problem-solving and conflict resolution using tact and diplomacy
• Demonstrated understanding of diversity, equity, inclusion, ability to work with a diverse population
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines
• Capacity to interpret, communicate, and apply policies, procedures, program rules, and regulations
• Ability to maintain highly confidential information
• Demonstrated ability to establish and maintain positive, effective working relationships and communications within a diverse population

Values
Values such as integrity, excellence, customer service, teamwork, and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated during business each day. Our values set expectations for how employees and managers interact with every person while representing the company.

• We are passionate about education and student success.
• We value* integrity* and excellence in our employees and students.
• We treat ourselves and our students with dignity and* respect*.
• We believe in and encourage innovation at our school to better help our students succeed.
• We have a customer-centric focus, and we want people highly committed to achieving goals, where our success equals student success.
• We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward.
• We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals.
• We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues.

Supervisory Responsibility
This position has no supervisory responsibilities.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required.
Physical Demands
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• Ability to type, use a computer to search for information, and input information while speaking on the phone is required.
• Requires daily use of a personal computer and related software applications at a workstation.
• Requires completion of some tasks that require reaching, bending, grasping, and making repetitive hand movements in the performance of daily duties.
• Requires prolonged sitting and or standing at a workstation for 6.5 to 7 hours per day.
• Requires dependability and excellent attendance records.
• Requires travel to conduct CIAT business, as needed.
• The employee must frequently lift and move up to 35 pounds of materials, books, etc.
• The employee will be required to compute simple to simple mathematical calculations as a normal part of this role.

Work Environment
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
AAP/EEO Statement
California Institute of Arts & Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Arts & Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
California Institute of Arts & Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Arts & Technology’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Job Type: Full-time