Burkett & Co. Chartered Professional. is Looking for Human Resources Assistant Full Time

Job Description:

You Are:

• Compassionate with the understanding needed to meet the needs our employee population
• An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding
• Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances
• Adept at creating partnerships and working collaboratively to meet shared objectives and goals
• A good decision-maker, with proven success at making timely decisions that keep the organization moving forward
• Consistently achieving results, even under tough circumstances

You Will:

• Provide a high level of customer service to employees, focusing on First Touch Resolution
• Professionally handle all inbound/ outbound inquiries
• Contribute to a high-caliber service environment by ensuring the timeliness of customer responses and ensure transactions are processed in a consistently accurate and timely manner
• Actively direct customers to self-service options as appropriate, instructing them how to be self-sufficient in use of direct access tools and the HR knowledge base
• Use a computerized system for tracking, information gathering, and/or troubleshooting pertaining to each inquiry
• Document issues and identify appropriate actions to resolve inquiries, obtaining supervisory input to resolve new types of problems if necessary
• Give periodic status reports in written and verbal formats
• Place outbound calls to assist with follow-up requirements

You Have:

• High School Diploma with 1-2 years of relevant experience required
• Excellent customer service skills; call center experience is a plus
• Good attention to detail.

Job Type: Full-time

Salary: $18.00-$25.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location