Bureau Veritas Hiring for CUSTOMER SERVICE ASSOCIATE at Edmonton, AB Full Time

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

Here are our Core Values:
Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a:

Customer Service Associate

Location: Edmonton, Alberta

Full Time Permanent

Job Overview and Responsibilities:
Primary point of contact between Bureau Veritas and assigned client base. In this position, the successful candidate will provide exceptional customer support on a daily basis.

Primary responsibilities include the following (but are not limited to):

Develop strong client relationships by providing service excellence to all customers

Act as the key liaison between the clients, laboratory and Bureau Veritas management to ensure overall satisfaction which is critical for the development of a loyal client base

Respond to all client communications (telephone or email) and redirect communications to appropriate Bureau Veritas contact as required

Provide clients with technical support on their varied sampling projects

Document and ensure closure to all client complaints including providing feedback to internal management

Stay current with all quality assurance processes

Coordinate reports, data, billings and client requests

Engage in cross-training/career pathing to support overall success of the Customer Service Team

Is there a mutual fit? You ideally have:
Post-Secondary Certificate, Diploma or Degree in related field.

2-4 years experience in applicable industry; minimum 1 year in client facing position

Knowledge in Sciences – preferably chemistry is considered an asset. Equivalent experience will be considered.

Positive outlook with an ability to work in a fast-paced environment

Strong computer skills (Microsoft Suite)

Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and Customer Service team members

Good time-management, communication, multi-tasking and priority setting skills

Strong verbal and written communication

Organized, detail-oriented and focused

Represents the Bureau Veritas values and is professional at all times

Benefits:
Health & Dental Coverage

Life Insurance

STD & LTD Coverage

Company RRSP match

Employee Assistant Program (EAP)

Professional Development

Gym Facility

Experience:
Minimum Education: Certificate in related field (Required)

1 year in client facing position (Required)

2-4 years of experience in related field (Preferred)

Experience with Freshdesk would be considered an asset (Nice to have)

Schedule:
Monday to Friday

May require flexible workings hours including overtime and on call

Work Remotely:
Flexible

Bureau Veritas Canada is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust