Bureau Veritas Hiring for CUSTOMER SERVICE ASSISTANT at Edmonton, AB Full Time

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

Here are our Core Values:
Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a:

Customer Service Assistant

Location: Edmonton, Alberta

Full Time Permanent

Job Overview and Responsibilities:
Provide support to the Customer Service Associates to help maintain and grow Bureau Veritas’ market share with new and existing clients by providing exceptional customer support.

Primary responsibilities include the following (but are not limited to):

Complete invoicing requirements for all jobs completed in the laboratory

Initiate client credits

Initiate analysis cancellations resulting from internal or external changes

Coordinate and communicate client/internal deadline changes with lab operations team

Review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements

Provide break and vacation coverage for receptionist

May act as a back-up for functions performed by Customer Service Associates

May assist with training new team members

May assist with client meetings and/or conference calls to address issues, trouble shooting, invoicing questions and analysis requirements

Provide support to other related departments or areas as required

Engage in cross-training/career pathing to support overall success of Customer Service team

Is there a mutual fit? You ideally have:
Post-Secondary Certificate or Diploma in related field

Demonstrated success in positions related to Customer Service or Lab Operations

Knowledge in Sciences – preferably chemistry is considered an asset. Equivalent experience will be considered.

Positive outlook with an ability to work in a fast-paced environment

Strong computer skills (Microsoft Suite), experience with invoicing platforms is considered an asset (Open Invoice, Cortex, etc.)

Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and Customer Service team members

Good time-management, communication, multi-tasking and priority setting skills

Strong verbal and written communication

Organized, detail-oriented and focused

Represents the Bureau Veritas values and is professional at all times

Benefits:
Health & Dental Coverage

Life Insurance

STD & LTD Coverage

Company RRSP match

Employee Assistant Program (EAP)

Professional Development

Ability to work remotely

Experience:
Minimum Education: Certificate in related field (Required)

1 year in Customer Service or Lab Operations position (Required)

Experience with invoicing platforms, i.e. Open Invoice, Cortex, etc. (Nice to have)

Experience with Freshdesk would be considered an asset (Nice to have)

Schedule:
Monday to Friday

May require flexible workings hours including overtime and on call

Bureau Veritas Canada is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Shaping a World of Trust