BudSense is Looking for Customer Success Representative (Remote) Full Time

The Team

The BudSense team is full of highly capable, motivated, and dynamic people. We are a startup by every sense of the word. We don’t believe in putting people in boxes. We aim to create opportunities for our team members to reach their full potential by mastering their primary skills and turning interests, weaknesses, and ambitions into secondary tools.

Our Values

BudSense is built from the ground up using our unique cannabis retail industry experience. We are a value driven organization fueled by our customers’ pain points, current needs, and future ambitions. BudSense’s value structure is built around humility, empowerment, and collaboration.

The Product

BudSense is a software solution created to manage retail cannabis product menus and merchandising. BudSense is designed to empower retail stores through better menu management. BudSense allows retail operators to manage in-store merchandising channels such as digital signage, print menus and product cards from one easy-to-use system.

BudSense improves in-store customer experience and drives profitability by giving retailers the ability to promote specific products, move dead stock, and accurately communicate real-time inventory.

Our Customers

BudSense is quickly becoming the leading cannabis merchandising solution in Canada while also gaining traction in the US. Don’t take our word for it, you deserve references as well. This is what our customers say about BudSense.

“Out of our whole tech-stack, BudSense is our favorite by far” – Brad from Ingram and Sons

“The updates Budsense has been pushing through have been phenomenal, and I’m excited to see how much more we can improve the store experience and crew workflow once these updates are live.” – Jeff from Farmer Jane

“These emojis are a game changer. Instantly made me want to buy the lowest THC hybrid just because of the pineapple emoji. Your product just keeps getting better!” – Danny from Douglasdale Cannabis

Where we are going – with your help

We have the best kind of problem to solve – we’re growing.

Our product is currently being used by over 300 retail locations in Canada. With your help we will achieve our 2023 growth plan of 500 stores in Canada and the US.

We can’t do it alone, we need your help to make it happen. We are looking for you, a superstar Customer Success Representative who will enhance both our customers’ experience and our teams. We are an industry leading team with an industry leading product that’s trusted by cannabis retailers. We help retailers build better menus and sell more weed by solving their menu merchandising issues.

You are the missing piece we are looking for. Together with our team, you’ll assist in creating and maintaining a thriving customer community across North America.

Customer Success Representative

Customer Success, Customer Support, Database Maintenance

Preferred Experience – Cannabis Retail Management

Our Ideal Candidate

• You’re a people person! You get joy out of making a customer’s life easier and are genuinely curious about learning about their needs and wants
• Are naturally curious about technology, software as a service, and B2B businesses.
• You figure out how to fix the problem instead of plotting who to blame.
• Say what you’re thinking and are objective with your feedback, seeking the truth in every conversation.
• Relish collaborative achievement
• You enjoy modifying your playbook with new technics and emerging technologies

The Position – Customer Success Representative

Our customers are the heartbeat of BudSense. Without them we don’t have anything. A BudSense customer success representative takes our values and opportunity and creates meaningful customer experiences for our current and future customers.

As BudSense’s Customer Success Representative you will require outstanding interpersonal skills, attention to technical details, rock solid writing skills, next level organization, and effective decision-making with an easy going personality.

Your role will be collaborative with the operations manager, customer support lead, and most importantly our customers.

Where you start will not be where you finish. BudSense fosters an environment of growth. Your role, objectives, expectations, and goals will be in a state of change and improvement.

We’ll Trust you to:

• Create and maintain meaningful relationships with our customers
• Onboard our 1 to 5 store operators
• Check in with customers to ensure ongoing success
• Lead our bi-weekly webinar
• Assist in maintaining our industry leading product database

Required Skills

• Technically savvy, comfortable with a variety of business SaaS tools with a strong appetite for continuous learning.
• Ability to facilitate a sales cycle with multiple stakeholders including technical execution level stakeholders and executive leaders.
• Excellent live presentation skills with an excitement and drive to facilitate meaningful customer interactions
• Excellent written communication skills with a clear well thought out narrative that keeps the reader in mind
• Excellent problem solving, project management, analytical thinking skills.
• Can-do, positive and energetic attitude.
• Self improvement nerd

Perks, Benefits, & Compensation:

• We offer competitive salary and variable compensation
• Flexible working hours, we value work-life balance
• Work from anywhere and BudSense sponsored travel opportunities are available
• You do not need to become a manager in the company to move up in compensation and role/title. Our compensation strategy is as dynamic as our growth projections.
• Comprehensive health, dental, and eye care
• Casual, formal, or whatever dress code. Whatever makes you feel comfortable
• Extra half day off on your birthday

What to Expect After You Apply

• If we feel like there’s a fit, a member of our team will be in touch to schedule a 15-minute Zoom video call. This is so we can learn more about your interest in the role, answer any of your questions, and discuss next steps for additional interviews with the team.

Job Type: Full-time

Salary: $52,000.00-$60,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• From the little you know about BudSense through our website or by using it in the industry, can you describe how BudSense can solve at least one pain point for a budtender, manager, and marketer?
• You’ve been given an elephant. You can’t give it away or sell it. What would you do with the elephant?
• You return to work after a mini vacation and find thirty new customer emails in your inbox. How do you tackle this?