Brush Creek Ranch (Saratoga, Wyoming) Hiring for Events Manager Full Time

THIS POSITION IS LOCATED IN SARATOGA, WYOMING

Summary: Prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event, and post event phases of hotel events; primarily handles events of average complexity. Ensures all hotel events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events

Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
Overseeshis/her customer experiences from file turnover through the post event phase until turnover back to sales.
Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
Leads pre-event and post-event meetings for assigned groups.
Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).
Manages group room blocks and meeting space for assigned groups.
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
Integrates current trends in event management and event design Guest Satisfaction
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Conducts pre-and post-event meetings as required to review/communicate group needs and feedback.
Participates in the development and implementation of corrective action to address service challenges and focuses on continuous improvement.
Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Participates in an on-going associate recognition program. Sales and Revenue Management
Effectively up-sells products and services throughout the event process.
Effectively manages customer budgets to maximize revenue and meet customer needs.
Participates in customer site inspections and assists with the sales process when necessary.
Manages revenue and profitability associated with events.
Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. Financial Management
Comprehends budgets, operating statements and payroll progress s as needed to assist in the financial management of department.
Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Manages payroll administration.
Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
Understands the impact of department’s operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.Other
Performs other duties as assigned to meet business needs.

Benefits:

• +10% bonus pay out on top of annual salary in a service fee paid out at the end of the year
• Housing Assistance
• Medical, Dental, Vision from day 1
• Short and Long term disability and life insurance
• Employee Assistance Program
• 401K
• Paid Time Off – Holidays, Vacations and Sick time
• Tuition Reimbursement
• Complimentary and Discounted Rooms

Job Type: Full-time

Pay: $48,000.00 – $60,000.00 per year

Schedule:

• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Saratoga, WY: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Events management: 1 year (Required)

Work Location: One location