Brown & Joseph Hiring for IT Support Specialist – Fully Remote, Work from Home Job at Remote Full Time

One of the fastest growing, prominent Receivable Management Firms in the United States seeks a full-time IT Support Specialist.

The IT Support Specialist will ensure proper computer operations so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and escalating incidents when appropriate to maintain SLA expectations. Problem resolution may involve the use of diagnostic and Pulseway ticketing system for tracking requests, and may also require that the individual give in-person, hands-on help at the desktop level.

• Monitor ticket tracking system and respond to incoming requests for help via all supported methods, during all assigned time periods, in accordance with company policies and departmental procedures.
• Identify and procure the hardware and software needed to satisfy user requirements.
• Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
• Load appropriate software packages such as operating systems, networking components and office applications.
• Assist in the customization and adaptation of existing programs to meet users’ requirements.
• Provide telephone, in-person, and online support to end-users.
• Provide updates, status, and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
• New user setup including AD accounts, M365, Workstation builds, printer support, access issues.
• Troubleshooting issues pertaining to hardware, access, software, or network problems
• Assist in all vendor relationship management tasks
• Maintenance of Azure systems and perform routine maintenance such as patching
• Ensure that internet security software is updated and running properly on all endpoints
• Primarily responsible for our asset management program
• Contribute to the maintenance, configuration, administration, and documentation of technology infrastructure, including computers and networks, standard applications, SaaS systems, and telecommunications
• Test and implement new software programs for the company
• Assist in various internal and external audits
• Assist on special IT projects
• Assist in research and procurement of computer accessories and supplies.

Requirements

• Available to work MST schedule of 8am – 5pm, Monday – Friday
• 2-5 years of experience as an IT support specialist
• In-depth knowledge of computer hardware, software, and networks
• Strong understanding of Microsoft operating systems
• Strong understanding of Active Directory
• Understanding of Office 365
• Understanding of Telephony systems
• Ability to determine IT needs and train end-users
• Able to read and understand technical manuals
• Ability to multi-task and prioritize projects effectively
• Keen attention to detail and ability to work independently
• Proficiency in IT helpdesk software
• Experience in documenting processes and monitoring performance metrics
• Exceptional interpersonal and communication skills
• Current CompTIA A+, CompTIA Network+ certification (Preferred)
• Associates Degree in Computer Science or related field (Preferred)

Benefits

• Fully remote – Work from home!
• Opportunity for professional growth and development
• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Paid vacation, company holidays, sick days and personal days
• Salary up to $60,000 based on experience

Brown & Joseph is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.