Brivo Hiring for Customer Service Representative at Bethesda, MD Full Time

As a representative of our Customer Service team, you will interact with our customers to troubleshoot and solve basic technical issues and provide information about Brivo’s products and services.

*This is a US based fully remote position.*

*The hours for this position will be 11:30AM – 8:00PM.*

In this customer-centric role, you will also be responsible for:

• Serving as a customer advocate and interact with internal teams to solve customer issues
• Resolving incoming cases and escalate as needed
• Responding to customer phone and email inquiries timely and efficiently
• Recording customer interactions and resolutions in a case management system
• Informing customers of critical issues and system updates

About You

• 1+ years’ previous call center experience in a technical environment required
• Must have a technical inclination and a basic understanding of electronics and networking (TCP/IP)
• Interest in cloud technology, SaaS, IoT
• A passion for delivering exceptional service
• Ability to thrive in a team environment
• Creative problem-solving capabilities, ownership of issues, and excellent organization skills
• Bilingual in English and Spanish strongly preferred

About Us

Brivo, Inc., created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the largest collection of customer facilities in the world, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at

Brivo is an Equal Opportunity/Affirmative Action Employer

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