British Gas Hiring for Customer Service Advisor Full Time

Hybrid Working – Mixture of Home and Office. (Including Induction)

Hours – Monday to Friday, range of shifts between 8am – 6pm

Salary – £23757 + up to 16% quarterly bonus & Benefits

British Gas Energy Team – Full Time Permanent

Be a part of something bigger and join us in powering a sustainable future. British Gas delivers innovative energy and service solutions to help solve customers’ needs. As the UK’s leading energy supplier, we put customers and colleagues at the heart of everything we do.

We are proud to be recognised as a disability-confident employer. Our customers come from all walks of life, and so do we. We hire great people regardless of their background or disability, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.

We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

An opportunity to play your part. At British Gas, our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We care. We’re courageous. We collaborate.

You’ll be working as a Customer Resolution Agent in an exciting new role within our British Gas Residential Energy Division, supporting and resolving customer enquiries and complaints across our products. Increasing customer retention and loyalty by providing fantastic service whilst maximising opportunities to grow our business with our British Gas Product range.

We welcome applications from anyone with energy, enthusiasm and an absolute passion for delivering amazing customer service! Oh, a good internet connection is important too for when you are working from home. Our operating hours are Monday – Friday, 8am – 6pm and we have various shifts you will be aligned to once you start and all are 5 days per week (37 hrs).

Meet the Customer Service team
Our people & planet plan

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. FlexFirst working is not the same as home working permanently. We believe personal connection and collaboration are critical to your and our success. So, everyone should have the right balance of on-site and home working to stay connected to the business, do their best work as a team, and manage their wellbeing. We’re not asking everyone to do a fixed number of days. We’re asking everyone to work with their managers and teams to get the balance right

In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.

£23,757 salary plus an annual bonus of up to 16%!
Up to £580 Employee Energy Allowance
Pension scheme
Electric car scheme
33 days holiday allowance and the option to buy/sell up to 5 additional
Excellent range of flexible benefits, including technology vouchers & travel insurance

We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers’ emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our team, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

Office address – 1 Waterfront Avenue, Edinburgh, EH5 1SG  – Please make sure you can commute on a regular basis

#LI-BGAS

Job Types: Full-time, Permanent

Salary: £23,757.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Private dental insurance
• Private medical insurance
• Work from home

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus

Work Location: Hybrid remote in Edinburgh

Reference ID: Customer Service Advisor R0034681